Fidelity Investments

www.fidelity.com
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6 people found this helpful  

Toxic workplace

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Manager in Boston, MA
Current Employee - Manager in Boston, MA

I have been working at Fidelity Investments full-time

Pros

401k match, shares if they like you, salary, choices for health insurance

Cons

I was told by my manager: "I'm not important, your work is not important, and no one cares about your job". Management by fear and intimidation seems to be status quo. Limited accountability. Fido has a lot of lifers and most of these people are bitter and angry or just plain useless. Talent is not rewarded and failure is not punished.

Advice to ManagementAdvice

Do what you are paid to do and stop treating employees like cattle.

Doesn't Recommend
Negative Outlook
No opinion of CEO

2070 Other Employee Reviews for Fidelity Investments (View Most Recent)

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  1. 3 people found this helpful  

    Glad for having worked there, glad I'm no longer working there

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Vice President Technology
    Former Employee - Vice President Technology

    I worked at Fidelity Investments full-time (more than 10 years)

    Pros

    I loved working for a company that provided excellent customer service. I felt proud of the products we sold and knew that people really put their energy into doing the best possible thing for the customers. From the chairman down this was how the company operated. There was never any question about that.

    Cons

    There is an unusual culture of politeness, but not in a way that is productive. People nodding and smiling did not mean your idea had acceptance - outside of the meeting people nodding and smiling could work vigorously to defeat the idea. The lack of openness and vigorous debate was unusual.

    The compensation at the executive level has a highly variable component based on the company's performance. People who had been successful getting internal "shares" tended to become more and more protective of their position and their turf. They had to continue to look good to get more and more shares and would actively undermine anyone with ideas different from theirs. I think this compensation model stifled innovation. People who rocked the boat didn't last very long; many of the people I admired in the executive ranks were eliminated during "reductions of force". There are antibodies to thought diversity that are really difficult to overcome.

    I'd thought I'd be a lifer, but lost my job after 15 years during the 2008 recession. Since then I've had a lot more personal freedom than I experienced working at Fidelity with a more rapid pace of personal growth both consulting and starting a company. I am far less secure financially, but am happy.

    Advice to ManagementAdvice

    Move long-term executives into new roles that force them to develop new skills and perspectives. Long-term job tenure in the same, or similar, roles can lead to organization stultification. Move an SVP in technology into a role with customer-facing responsibilities. Take someone from a customer-facing organization and move them into a back-office operational role.

    Rethink the shares program. Does it really produce the best outcomes for the company? I don't personally think it does.

    Recommends
    Approves of CEO
  2. 3 people found this helpful  

    Good place to start a career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Associate II - Tax Exempt Division in Merrimack, NH
    Former Employee - Customer Service Associate II - Tax Exempt Division in Merrimack, NH

    I worked at Fidelity Investments full-time (less than a year)

    Pros

    Company does value all employees, very family-like atmosphere, your benefit package is awesome regardless of your position being "entry-level" or management.
    Personal development is highly encouraged- If you dedicate yourself to be successful in your position you will be reward faster than you think ( Fast growth potential - Even if you start in call center)
    Work/life balance very important to company
    Very impressed with the level of integrity and emphasis on importance of customer service,
    - you will be very successful if you come in everyday eager to go Go above and Beyond -

    **Everyone seemed happy, excited, and coming in with a smile every morning**

    Cons

    As a Company, there is not much one can say that isn't positive, they value their reputation very much, you can be very proud to be an employee -

    Advice to ManagementAdvice

    ** Call Center Associates and Management Team in MMK **
    Peer Guides should be chosen more carefully- New hires are too impressionable -
    Keep Classes smaller, Facilitator seemed overwhelmed-> unprepared associates sent to floor
    Training environment systems could use some updating

    Recommends
    Positive Outlook
    Approves of CEO
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