Fifth Third

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Poor leadership, unclear policies, outdated tech systems

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Customer Service Representative in Columbus, OH
Current Employee - Customer Service Representative in Columbus, OH

I have been working at Fifth Third full-time (more than 3 years)

Pros

Steady pay check, average base pay for teller position, relatively stress free job.

Cons

Management is poorly trained and therefore so is staff, slow and outdated systems, locked into positions with little mobility inside individual branches.

Advice to ManagementAdvice

Branch Managers and Customer Service Managers need more hands on and applied training, or visits from top management, vs eLearnings.

Doesn't Recommend
Negative Outlook
No opinion of CEO

660 Other Employee Reviews for Fifth Third (View Most Recent)

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  1.  

    Good potential. Poor management/direction

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Personal Banker in Cincinnati, OH
    Current Employee - Personal Banker in Cincinnati, OH

    I have been working at Fifth Third full-time (more than 5 years)

    Pros

    Good potential for advancement in retail.

    Cons

    If you start out in retail good luck getting out into a different division. Low pay and high expectations.

    Advice to ManagementAdvice

    Please have a clear objective and move toward that objective. There is too much change in retail resulting in poor customer service.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  2.  

    good company to work for..

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Charlotte, NC
    Current Employee - Customer Service Representative in Charlotte, NC

    I have been working at Fifth Third part-time (less than a year)

    Pros

    great coworkers, flexibility in scheduling, decent pay

    Cons

    very sales oriented, poor management, if your sales are good higher ups are willing to "turn a blind eye", hard to move up

    Advice to ManagementAdvice

    listen to employees more

    Recommends
    Neutral Outlook
    Approves of CEO
There are newer employer reviews for Fifth Third

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