540 Employee Reviews (View Most Recent)

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Frustrating in a Fear Mongering Culture

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Financial Center Manager  in  Charlotte, NC
Former Employee - Financial Center Manager in Charlotte, NC

I worked at Fifth Third full-time for more than 3 years

Pros

Financial Center Managers are supportive and great at sharing best practices with each other.

Good incentive; especially that teller are recognized and compensated for successful referrals.

Cons

High turnover rate.

An underlining current of fear among employees, even top producers that their jobs are always on the line.

Poor staffing model along with a six day work week contributes to:
 Customer frustration with service
 An unhealthy work/life balance for employees.

Sales goals especially from office in rural areas are unrealistic .There is more emphasis on gaining points than the quality of accounts and the value of a long term customer relationship.

Lack of name branding; No sponsorship or reinvesting into the communities they serve;

Advice to ManagementAdvice

Revisit the Core Values and work on creating a culture of "Valuing the Employee" and "Company Pride".
Company Pride makes a difference to the moral and performance of employees.

Doesn't Recommend
Neutral Outlook
Disapproves of CEO

Other Reviews for Fifth Third

  1.  

    I have had a learning experience for my first time working at a bank

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative  in  Chicago, IL
    Current Employee - Customer Service Representative in Chicago, IL

    I have been working at Fifth Third full-time for more than a year

    Pros

    Benefits, strong financial standing, great co-workers and managers

    Cons

    low sales pay, tellers expected to work harder and make sales even when understaffed and low pay,

    Advice to ManagementAdvice

    It would be great if top management would try going to each branch in their region once a year to see how things are run there. A surprise visit would work wonders and talking to employees from tellers through managers.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    Don't expect much growth in retail. Have a PLAN B after first year.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Personal Banker  in  Indianapolis, IN
    Current Employee - Personal Banker in Indianapolis, IN

    I have been working at Fifth Third full-time for more than a year

    Pros

    Great place to launch an entry level career
    Great benefits
    Organized
    Career objectives are clearly stated and will be emphaticed if you fail to reach your performance measurements.
    If you live in CINCY, OH you will have career growth opportunties, if you live in another market don't expect to retire from ths company!!

    Cons

    Expect to work 6 days a week if your in retail at a minimum of twice a month
    Not much growth in retail
    Management does not encourage Persoal Bankers to get licensed.
    Sales is a primary focus, if your not living and breathing the company culture, your going to see like the TITANIC!
    No diversity in management/leadership roles,really people? This is 2012!
    If your MANAGER isn't good, you will more than likely fail!
    Comnpany does not allow much movement in retail environment.

    Advice to ManagementAdvice

    Encourage true growth within retail environment
    Allow for sales goals to be adjusted *reduced) if vacation time is taken during sales period.
    Due to the economy their should only be 1 PB per banking center, so that coworkers are not competing to stay afloat with outrageous sales goals.
    Publicy displayed recogition or award ceremony for top five sales champions!
    This position is tough for any normal human in this economic climate
    Stop depening on personal banker to act as managers often and keep them in entry level pay...how dare you!

    Doesn't Recommend
    Neutral Outlook
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