There are newer employer reviews for Fifth Third
There are newer employer reviews for Fifth Third

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Excellent company to work for

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Customer Service Representative - Teller in Royal Oak, MI
Current Employee - Customer Service Representative - Teller in Royal Oak, MI

I have been working at Fifth Third full-time (Less than a year)

Recommends
Positive Outlook
No opinion of CEO
Recommends
Positive Outlook
No opinion of CEO

Pros

Customer Service Representatives are friendly.

Cons

Required to make 8 referrals per month for full time.

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  1. Under paid and under valued with an unreachable sales goal

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative
    Former Employee - Customer Service Representative

    I worked at Fifth Third full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    -Some of the coworkers are easy to get along with -some customers are nice but they are very few

    Cons

    -rude customers -disorganized management -people always trying to get of doing work and it falls on you -always understaffed -stressful to maintain safety and procedures when all the upper management pushes sales, sales, sale -sales pressure and expectation is exaggerate -few opportunities to move up from a CSR -place gets depressing very quickly -high turnover rate

    Advice to Management

    help your staff achieve goals, don't just yell and pressure into high goals and expect for underpaid employees to work to the bone so you can make your quarterly bonus.


  2. Helpful (1)

    After CSM left in March the place went downhill.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Howell, MI
    Former Employee - Customer Service Representative in Howell, MI

    I worked at Fifth Third part-time (More than a year)

    Doesn't Recommend
    Approves of CEO
    Doesn't Recommend
    Approves of CEO

    Pros

    Hours are great Customers are great

    Cons

    They do not practice what they preach. Scared to hold people accountable. Poor leadership Part time employees are treated terrible

    Advice to Management

    Get corporate people out in the field ( unannounced ). Hold employees accountable ( fair and consistent ). Lead by example Check into why turnover is so high in Brighton, Howell areas


There are newer employer reviews for Fifth Third
There are newer employer reviews for Fifth Third

See Most Recent

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