Pros

The company has great benefits and the large majority of people you work with are great people. You'll develop several good relationships with co-workers and customers.

Cons

The company is going in the wrong direction. It's all about fees fees fees and how to get more out of the customer. Not a very moral company and is very high stress. Different depatments don't have good communication and there at just too many incompetant employees.

Advice to Senior Management

Focus on customer service...not just say focus on customer service. There must be a balance between making a short term profit and having good customer service to maintain customers and aquire long term growth and profits. I think management focuses to much on the short term profits and not enough on the customers.