Firestar Diamond

  www.firestardiamond.com
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7 Employee Reviews (View Most Recent)

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  • Culture & Values
  • Work/Life Balance
  • Senior Management
  • Comp & Benefits
  • Career Opportunities

 

My experience at Firestone was professional and pleasant.

Retail Sales (Current Employee) Brentwood, CA

ProsThere are proceedures and guidelines that all employees must adhere to and practice daily. Clear and consise goals for the stores and organization simplify my customer service approach and experience. The customer experience at Firestone is an essential part of the environment for automotive service and life long customers.

ConsThere are no current downsides to this organization.

Advice to Senior ManagementMetrics are definetly one way of gaging the statistical productivity of any entity. There are many other measurements such as customers who return to Firestone, those that reccomend Firestone and those that switch from competitors to Firestone. This is an area of statistics that might increase customer loyalty and satisfaction. If our customers are special, shouldn't we treat them special?

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Customer Experience Manager Tire Specialist

    Anonymous Employee (Former Employee)

    I worked at Firestar Diamond full-time for more than a year


    Pros: moderate pay, however it comes from excessive hours and pushy… Cons: Upper management in districts are disconnected for actual flow of business in store. Document ANY situation with customers or employees due to "he said/she said"… Advice to Senior Management: Spend more time with employees and when complaints are heard from… Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company… More
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Horrible place to work for technicians with experience. Great if your management

    ASE Automotive Technician (Current Employee) Orlando, FL

    I have been working at Firestar Diamond full-time for more than a year


    Pros: Might be good for a new technician looking for some… Cons: They treat their technicians like dirt. Hot, sweaty conditions. Tearing up your body on a daily basis. The skilled labor gets paid the least in… Advice to Senior Management: Pay your technicians with experience and certifications what they deserve.… No, I would not recommend this company to a friend More
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