Firestone Complete Auto Care

  www.firestonecompleteautocare.com
  www.firestonecompleteautocare.com
There are newer employer reviews for Firestone Complete Auto Care

1 person found this helpful  

Acquired taste at best

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Service Manager in Renton, WA
Current Employee - Service Manager in Renton, WA

I have been working at Firestone Complete Auto Care full-time (more than 3 years)

Pros

Good benefits, the possibility to make real good money (if your in the right place at the right time) and a chance to work for corporate. The company has a promote from within atmosphere, if you have a bachelors degree you can go pretty much anywhere.

Cons

You are not in control of your own destiny! Techs (who are paid like crap) have to want to make money for you to make money. Very tough sales goals, and should you hit them, next year will be that much more unattainable. Very depended on market conditions beyond your control. Cars are getting much harder to fix and requiring much less repair and an overall negative cust experience.

Advice to ManagementAdvice

Stop rewarding great prior year exceptional performance by raising the bar to those exceptional performance, Make goals more attainable and reward those who shatter them! Understand that market conditions change and this industry is heavily dependent on them.

201 Other Employee Reviews for Firestone Complete Auto Care (View Most Recent)

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  1. 3 people found this helpful  

    You cannot have a life outside of Firestone

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager Trainee in Seattle, WA
    Current Employee - Manager Trainee in Seattle, WA

    I have been working at Firestone Complete Auto Care (less than an year)

    Pros

    If you have bachelor's degree and willing to work constantly, you can move up.

    Cons

    Long working hours, no Saturdays off, corporate rules keep the front short on sales staff (making for stressful days at the cost of customer service), low pay, sales goals that are based on how many credit card apps you can process and how many complete vehicle inspections you can sell and not much more.

    Advice to ManagementAdvice

    Drop the emphasis on the credit card (it becomes pushy), change policy to properly staff stores (four people covering three shifts seven days a week with no Saturdays off is ridiculous), make it a policy to close the doors and closing time by getting customers rental cars or book jobs realistically so that days don't stretch past an hour after closing time.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2. 2 people found this helpful  

    Charity work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - ASE Certified Automotive Technician in Westerville, OH
    Current Employee - ASE Certified Automotive Technician in Westerville, OH

    I have been working at Firestone Complete Auto Care full-time (more than 3 years)

    Pros

    Direct store leadership is nice.
    They sometimes will pay for your ASE tests
    They bend over backwards to make customers feel welcome

    Cons

    Customers tend to get recommendations that they declined for free by calling the customer affairs line.
    Many jobs pay half of what they do at other shops, a good example is a brake service pays .8 hr including machining rotors, and no additional labor for replacing and bleeding calipers.
    Good Luck getting a pay increase.
    Spend a couple of days per year at company sanctioned Indoctrination conferences.

    Advice to ManagementAdvice

    Extend your "Promise to care" to your associates by actually paying them book times.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
There are newer employer reviews for Firestone Complete Auto Care

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