Firestone Complete Auto Care

  www.firestonecompleteautocare.com
  www.firestonecompleteautocare.com
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There are newer employer reviews for Firestone Complete Auto Care

 

Awesome training in poorly managed market.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Manager Trainee  in  Salt Lake City, UT
Former Employee - Manager Trainee in Salt Lake City, UT

I worked at Firestone Complete Auto Care full-time for more than a year

Pros

Best training in the industry, rapid advancement, employees are empowered to handle customer issues.

Cons

An overabundance of redundant, unnecessary reporting and paperwork. Dishonest sales practices are ignored or even rewarded. Mistakes are dealt with through termination. Heavy employee turnover.

Advice to ManagementAdvice

Less paperwork and spend more time in service centers.

Recommends
Positive Outlook
Approves of CEO

172 Other Employee Reviews for Firestone Complete Auto Care (View Most Recent)

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  1. 3 people found this helpful  

    Good traning, horrible management, bad pay, and unrealistic goals

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Master Technician  in  Vancouver, WA
    Former Employee - Master Technician in Vancouver, WA

    I worked at Firestone Complete Auto Care full-time for less than a year

    Pros

    Some of the best traning in the industry, rewarded for getting ASE certifications, ($250 bonus per cert + $500 for L1) decent work environment, good benefits and retirement plan

    Cons

    Management is all numbers driven, if you don't meet expectations you are replaced, demoted, or terminated. You are guaranteed 75% of your clock hours, up to 30 a week, but are often worked 50+ hours a week and unless you are REALLY fast you won't go over 100% productivity. Motorist Assurance Program ensures flat rate times barely pay what it actually takes you to do the job while the company doubles and even triples the cost of parts to make up the difference (allowing the company to rake in profits while screwing over the technician)

    Advice to ManagementAdvice

    Pay your technicians what they are worth, stop treating employees like they are numbers instead of human beings. Adjust flat rate times and/or technician pay so they don't have to work their fingers to the bone to make ends meet. Remember that the technicians do most of the work, and have paid good money to buy the tools and training necessary to do the work that makes YOU money, they should be getting more than 15% of the pie.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    Pays the bills

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager of Tire Sales  in  Seattle, WA
    Current Employee - Manager of Tire Sales in Seattle, WA

    I have been working at Firestone Complete Auto Care full-time for more than 3 years

    Pros

    FIrestone Complete Auto Care is a company of chance and luck. If by chance you get placed in a preforming store then by luck you can move up with the company. However, the best thing about working for the company is some of the people you work with. But then again that could be said about any company.

    Cons

    Being fairly optimistic I didn't see many cons, at first. However, after being with the company through three advancements in my career, I now see the joke that it really is. Upon hire you will be dazzled by incomes you can achieve and competitive wages. However, the income you can achieve is accurate, but you have to be at the right store and at the right time and in the right position. Not every store is a super store. Most the tech gripe about the pay, then again it is "flatrape" as another poster posted. Your general sales associate comes in at low wages and is expected to work long hours, weekends, and holidays. Don't even mention taking days off. Although you are granted a few days here and there, since most stores are short staffed you have no freedom or life, only work. Management at the district, zone, and corporate level micromanage everything, so get ready to walk on eggshells all day long. The list goes on, but in short pay is mediocre at best, long hours, no work/life balance (and the company could careless about their employees), and pay is only good to cover the bills, not the headache you'll get working here.

    Advice to ManagementAdvice

    Staff the store properly so you we can actually "Stride for Five," and not ask our customers to give us 5's on reviews. Make the pay and benefits worth while, not just for your well preforming stores. Value your employees since they're the ones that are helping the people that are paying your checks, the customer! An unhappy employee = an unhappy customer. Stop micromanaging the company, your mangers are in the position that they are for a reason. Stop making us cold call customers and harsh them into coming back.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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