Firestone Complete Auto Care

www.firestonecompleteautocare.com
Profile Unclaimed
There are newer employer reviews for Firestone Complete Auto Care

 

Awesome training in poorly managed market.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Manager Trainee in Salt Lake City, UT
Former Employee - Manager Trainee in Salt Lake City, UT

I worked at Firestone Complete Auto Care full-time (more than a year)

Pros

Best training in the industry, rapid advancement, employees are empowered to handle customer issues.

Cons

An overabundance of redundant, unnecessary reporting and paperwork. Dishonest sales practices are ignored or even rewarded. Mistakes are dealt with through termination. Heavy employee turnover.

Advice to ManagementAdvice

Less paperwork and spend more time in service centers.

Recommends
Positive Outlook
Approves of CEO

228 Other Employee Reviews for Firestone Complete Auto Care (View Most Recent)

Sort: Rating Date
  1. 3 people found this helpful  

    Good traning, horrible management, bad pay, and unrealistic goals

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Master Technician in Vancouver, WA
    Former Employee - Master Technician in Vancouver, WA

    I worked at Firestone Complete Auto Care full-time (less than a year)

    Pros

    Some of the best traning in the industry, rewarded for getting ASE certifications, ($250 bonus per cert + $500 for L1) decent work environment, good benefits and retirement plan

    Cons

    Management is all numbers driven, if you don't meet expectations you are replaced, demoted, or terminated. You are guaranteed 75% of your clock hours, up to 30 a week, but are often worked 50+ hours a week and unless you are REALLY fast you won't go over 100% productivity. Motorist Assurance Program ensures flat rate times barely pay what it actually takes you to do the job while the company doubles and even triples the cost of parts to make up the difference (allowing the company to rake in profits while screwing over the technician)

    Advice to ManagementAdvice

    Pay your technicians what they are worth, stop treating employees like they are numbers instead of human beings. Adjust flat rate times and/or technician pay so they don't have to work their fingers to the bone to make ends meet. Remember that the technicians do most of the work, and have paid good money to buy the tools and training necessary to do the work that makes YOU money, they should be getting more than 15% of the pie.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2. 2 people found this helpful  

    Completely unappreciated, used as a laboring robot at minimum wage.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - General Service Technician in Norridge, IL
    Former Employee - General Service Technician in Norridge, IL

    I worked at Firestone Complete Auto Care part-time (less than a year)

    Pros

    A way to enter the automotive repair field and room for advancement as a technician with a nationwide company.

    Cons

    Horrible wages, hard work, faced-paced, unappreciated, management didn't take harassment seriously when an employee was acting like a 10 year old bully, delivery-truck was an accident waiting to happen. Advancement will happen very slowly.

    Advice to ManagementAdvice

    Make sure you hire people who will represent your company in a respectable manner and not brainless bullys. And definitely pay more.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
There are newer employer reviews for Firestone Complete Auto Care

Work at Firestone Complete Auto Care? Share Your Experiences

Firestone Complete Auto Care

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.