Firestone Complete Auto Care

  www.firestonecompleteautocare.com
  www.firestonecompleteautocare.com
There are newer employer reviews for Firestone Complete Auto Care

 

Awesome training in poorly managed market.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Manager Trainee in Salt Lake City, UT
Former Employee - Manager Trainee in Salt Lake City, UT

I worked at Firestone Complete Auto Care full-time (more than an year)

Pros

Best training in the industry, rapid advancement, employees are empowered to handle customer issues.

Cons

An overabundance of redundant, unnecessary reporting and paperwork. Dishonest sales practices are ignored or even rewarded. Mistakes are dealt with through termination. Heavy employee turnover.

Advice to ManagementAdvice

Less paperwork and spend more time in service centers.

Recommends
Positive Outlook
Approves of CEO

184 Other Employee Reviews for Firestone Complete Auto Care (View Most Recent)

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  1.  

    Best company I ever worked for!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Service Manager in Chicago, IL
    Current Employee - Service Manager in Chicago, IL

    I have been working at Firestone Complete Auto Care full-time (more than an year)

    Pros

    Rapid advancement opportunities, fantastic base pay, HUGE bonuses (if you are good at your job), willing to take hiring chances for management trainees. Many people consider themselves "lifers". Must be career oriented to work in this company.... not a job to be taken lightly.

    Cons

    long hours are expected. Rarely get out of work when scheduled. Tough (not impossible) to strike a good work life balance. These issues are, to some extent, the nature of retail management. Must have a good relationship with district manager to have any chance of success

    Advice to ManagementAdvice

    keep up the good work!

    Recommends
    Positive Outlook
    Approves of CEO
  2. 3 people found this helpful  

    Good traning, horrible management, bad pay, and unrealistic goals

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Master Technician in Vancouver, WA
    Former Employee - Master Technician in Vancouver, WA

    I worked at Firestone Complete Auto Care full-time (less than an year)

    Pros

    Some of the best traning in the industry, rewarded for getting ASE certifications, ($250 bonus per cert + $500 for L1) decent work environment, good benefits and retirement plan

    Cons

    Management is all numbers driven, if you don't meet expectations you are replaced, demoted, or terminated. You are guaranteed 75% of your clock hours, up to 30 a week, but are often worked 50+ hours a week and unless you are REALLY fast you won't go over 100% productivity. Motorist Assurance Program ensures flat rate times barely pay what it actually takes you to do the job while the company doubles and even triples the cost of parts to make up the difference (allowing the company to rake in profits while screwing over the technician)

    Advice to ManagementAdvice

    Pay your technicians what they are worth, stop treating employees like they are numbers instead of human beings. Adjust flat rate times and/or technician pay so they don't have to work their fingers to the bone to make ends meet. Remember that the technicians do most of the work, and have paid good money to buy the tools and training necessary to do the work that makes YOU money, they should be getting more than 15% of the pie.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
There are newer employer reviews for Firestone Complete Auto Care

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