Firestone Complete Auto Care

  www.firestonecompleteautocare.com
  www.firestonecompleteautocare.com
There are newer employer reviews for Firestone Complete Auto Care

1 person found this helpful  

Overworked

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Store Manager
Current Employee - Store Manager

I have been working at Firestone Complete Auto Care full-time (more than 3 years)

Pros

Good product. Job security. A lot of opportunity to grow. Plenty of work. Next couple of years, old school middle management will be retiring leaving openings for advancement.

Cons

Want more results without any added support. Understaffed at every retail store. Management does not have clear objective. Big separation between retail and management. Manage by discipline rather than incentive. Feedback is not heard. Work life balance is terrible. Too many middle management staff making big salaries managing by reports only.

Advice to ManagementAdvice

Start taking care of the employee and the employee will take care of the customer. Think about their work life balance. Spend more time at retail level rather than just sending emails. A lot has changed since you were here. Come see.

Recommends
Neutral Outlook
Approves of CEO

195 Other Employee Reviews for Firestone Complete Auto Care (View Most Recent)

Sort: Rating Date
  1.  

    take it for what it is, a job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Technician in Boston, MA
    Former Employee - Senior Technician in Boston, MA

    I worked at Firestone Complete Auto Care full-time (more than 10 years)

    Pros

    not many,possibly use some benefits, get your foot in the door for some training and move on to bigger and better things

    Cons

    the pay is low, do not expect any pay increases.....you will not have any backing, there is no teamwork, nobody in the company knows what flatrate times are and they dont know what productivity is unless they get it from district manager.......after more than 10 years with the company, 7 ase certifications i received only 1 pay raise and it wasnt worth it

    Advice to ManagementAdvice

    hire managers with auto experience, not someone with a pulse from petco and think about your technicians who are doing all the work for no money

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 2 people found this helpful  

    Unorganized Chaos...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Sales
    Current Employee - Retail Sales

    I have been working at Firestone Complete Auto Care full-time (less than an year)

    Pros

    1. At the store level, the company hires from within for managerial positions.
    2. I've met a lot of good people at the company.
    3. Good pay for a retail job.

    Cons

    It can be really stressful, and the communication is terrible. If you ask three different people the same question about "how something is done" expect three different answers. No one seems to feel obligated to do their job the right way. Everything is just so unorganized! Also, if you are considering this industry start to develop "thick skin." Finally, forget about attending your kids sporting events and etc. Trust me, you will be at work.

    Advice to ManagementAdvice

    Promote better leaders at the store level. Hiring based on loyalty to the company is understandable, but hiring the best candidates are better for business.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
There are newer employer reviews for Firestone Complete Auto Care

Work at Firestone Complete Auto Care? Share Your Experiences

Firestone Complete Auto Care

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.