Firestone Complete Auto Care

www.firestonecompleteautocare.com
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There are newer employer reviews for Firestone Complete Auto Care

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Lots of pressure to perform without the stable staff of sales people and techs to support the expectations set

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Manager of Tire Sales
Current Employee - Manager of Tire Sales

I have been working at Firestone Complete Auto Care full-time (More than 3 years)

Doesn't Recommend
Neutral Outlook
No opinion of CEO
Doesn't Recommend
Neutral Outlook
No opinion of CEO

Pros

Quality service provided at a fair price Bonus incentives Excellent discounts on getting your own vehicle fixed Good training is provided

Cons

Unrealistic performance expectations in certain areas - usually an issue with not enough techs to perform work and very light sales staff - can be very stressful at times. Managers have to work so many hours it doesn't make the increased salary worth it due to poor quality of life. Upper management is really out of touch with how bad it is.... absolutely no true empathy every shown. Its just not a healthy place to work on many levels due to the disconnect at the store and upper management levels.

Advice to Management

Hopefully with the many changes taking place a healthier, real relationship will begin between stores and upper management

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  1. Decent opportunity for a college grad

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Service Manager in Charlotte, NC
    Former Employee - Service Manager in Charlotte, NC

    I worked at Firestone Complete Auto Care full-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Sales experience. Great service and tire discounts Good benefits

    Cons

    Long hours Lack of upper mgmt support Having to deal with terrible customers that mgmt always backs instead of you Pay

    Advice to Management

    Support your workers more, and offer them a decent pay. I got 2 promotions, and was never given a pay raise, but was instead told that if I get good sales, I would be rewarded with more hours (Overtime), and that would be my pay raise. Telling someone to work more hours is not a pay raise, especially when the bonus structure is set up that only the top couple of stores in the district make decent bonuses.


  2. manager trainee

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Firestone Complete Auto Care

    Pros

    Great opportunity to get hands on experience.

    Cons

    Long hours, maximum to 48 hours per week.


There are newer employer reviews for Firestone Complete Auto Care
There are newer employer reviews for Firestone Complete Auto Care

See Most Recent

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