First American

  www.firstam.com
  www.firstam.com
There are newer employer reviews for First American

 

Fairly stable and conservative company

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Corporate Finance in Washington, DC
Former Employee - Corporate Finance in Washington, DC

I worked at First American full-time (more than 8 years)

Pros

Good company to build a career.

Cons

Conservative in outlook, but stable.

Recommends
Neutral Outlook
No opinion of CEO

106 Other Employee Reviews for First American (View Most Recent)

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  1.  

    product analyst

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Product Analyst in Santa Ana, CA
    Current Employee - Product Analyst in Santa Ana, CA

    I have been working at First American full-time (more than 3 years)

    Pros

    The company is pretty stable and not too many layoffs. Nice working environment and a good work/life balance.

    Cons

    There is not too much career development and the compensation is not good.

    Recommends
    Neutral Outlook
    Approves of CEO
  2. 2 people found this helpful  

    Lack of understanding in customer service, claims resolution

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Claims Resolution Representative in Phoenix, AZ
    Former Employee - Claims Resolution Representative in Phoenix, AZ

    I worked at First American full-time (more than an year)

    Pros

    The benefits in discounts when purchasing from companies that work with First American.

    Cons

    Very low employee moral in FA home warranty. Support staff and supervisors are limited in providing customer satisfaction/ retention.

    Advice to ManagementAdvice

    It is a call center, however, most departments work against the overall goal of customer satisfaction. Focus is placed on the bottom dollar and saving a dollar with departments that affect a client's outcome. Common sense is overruled by company policy.
    Place more focus on customer feedback and complaints. Actually listen to the homeowners or the employees you ask to be advocates for the homeowners. Have customer satisfaction be a goal with every department under the Home Warranty, not just the departments that deal with customers directly.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
There are newer employer reviews for First American

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