There are newer employer reviews for First American
There are newer employer reviews for First American

See Most Recent

Fairly stable and conservative company

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Corporate Finance in Washington, DC
Former Employee - Corporate Finance in Washington, DC

I worked at First American full-time (More than 8 years)

Recommends
Neutral Outlook
No opinion of CEO
Recommends
Neutral Outlook
No opinion of CEO

Pros

Good company to build a career.

Cons

Conservative in outlook, but stable.

0 reviews filtered by
  • Any Location
  • Any Job Title
  • Any Status
  1. Helpful (2)

    Lack of understanding in customer service, claims resolution

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Claims Resolution Representative in Phoenix, AZ
    Former Employee - Claims Resolution Representative in Phoenix, AZ

    I worked at First American full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    The benefits in discounts when purchasing from companies that work with First American.

    Cons

    Very low employee moral in FA home warranty. Support staff and supervisors are limited in providing customer satisfaction/ retention.

    Advice to Management

    It is a call center, however, most departments work against the overall goal of customer satisfaction. Focus is placed on the bottom dollar and saving a dollar with departments that affect a client's outcome. Common sense is overruled by company policy. Place more focus on customer feedback and complaints. Actually listen to the homeowners or the employees you ask to be advocates for the homeowners. Have customer satisfaction be a goal with every department under the Home Warranty, not just the departments that deal with customers directly.


  2. product analyst

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Product Analyst in Santa Ana, CA
    Current Employee - Product Analyst in Santa Ana, CA

    I have been working at First American full-time (More than 3 years)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    The company is pretty stable and not too many layoffs. Nice working environment and a good work/life balance.

    Cons

    There is not too much career development and the compensation is not good.


There are newer employer reviews for First American
There are newer employer reviews for First American

See Most Recent

Work at First American? Share Your Experiences

First American

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.