First Coast Service Options, Inc.

  www.fcso.com
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18 Employee Reviews (View Most Recent)

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1 person found this helpful  

Lots of chances for advancement, but you may have to play some games to get what you want.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Current Employee - Anonymous Employee  in  Jacksonville, FL
Current Employee - Anonymous Employee in Jacksonville, FL

Pros

-OK salary, annual bonus in the 3% range (10% for management, unknown % for upper management)
-Opportunities to advance or transfer to other areas
-Good benefits, although they get substantially worse each year.
-Good office location.
-Pro Diversity workplace, if that is your thing.
-Management actively pursuing new areas of work (i.e. government contracts)
-Let you easily balance worklife and personal life (though this can depend on your individual manager)

Cons

-Increasing workload and decreasing manpower to do it. This is more the nature of Government Contracts, and not FCSO.
-Poor implementation of new systems to expedite workload. (some systems actually increase the time it takes to complete your job functions)
-VERY, VERY political place to work. This can affect your bonus / promotion chances. Lot of favoritism in this good ole boy (and girl) company.
-Have to be near management level to be reimbursed for MBA level education. (that makes no sense to me)
-People without the proper education level doing jobs they have no business doing.
-HR policies make it near impossible to remove dead weight employees and employees who abuse STD/FMLA.
-HR and benefit people are jokes, good luck dealing with them.

Approves of CEO

Other reviews for First Coast Service Options, Inc.

  1.  

    The Place is a Hot Mess

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Jacksonville, FL
    Current Employee - Anonymous Employee in Jacksonville, FL

    Pros

    It's a job
    Some really nice people work there
    There's a program where you can learn things at lunch that has interesting topics like gardening and nutrition

    Cons

    People are offered jobs and then called and told those jobs won't be filled
    Benefits suck with a high deductible health plan that's very expensive for family coverage
    Some management got to where they are because of their friendships with higher ups
    To get promoted to management now you have to have a college degree, no matter how long you have been there or if you got good reviews
    Government contracting has too many silly rules you have to follow
    Some departments have been working 10 hours of overtime each week for almost a year

    Advice to ManagementAdvice

    Make management responsible for the mistakes they make.
    Fire most of the people in the personnel department
    Get a better medical insurance plan
    Get managers who can manage the workload so their won't be so much overtime

    Doesn't Recommend
    Disapproves of CEO
  2. 1 person found this helpful  

    The money is good for Jacksonville and they know it which isnt that great.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Provider Contact Center Representative  in  Jacksonville, FL
    Current Employee - Provider Contact Center Representative in Jacksonville, FL

    Pros

    The pay is great. They have a fair corrective action policy. People actually get promoted. The hours are good.

    Cons

    The job is high stress. People are promoted based on favoritism in this department, people with Master's degree and Bachelor's are not utilized correctly. The systems are ancient and half the floor uses one system and the other half uses another.

    Advice to ManagementAdvice

    Quarterly Bonuses and crack down on FMLA abusers, let the employees and management have more discretion.

    No opinion of CEO
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