First Coast Service Options, Inc.
2.5 of 5 13 reviews
www.fcso.com Jacksonville, FL 1000 to 5000 Employees

13 Employee Reviews (View Most Recent)

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  • Work/Life Balance
         
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  • Approves of CEO

 

Lots of chances for advancement, but you may have to play some games to get what you want.

Anonymous Employee (Current Employee)
Jacksonville, FL

I have been working at First Coast Service Options, Inc.

Pros-OK salary, annual bonus in the 3% range (10% for management, unknown % for upper management)
-Opportunities to advance or transfer to other areas
-Good benefits, although they get substantially worse each year.
-Good office location.
-Pro Diversity workplace, if that is your thing.
-Management actively pursuing new areas of work (i.e. government contracts)
-Let you easily balance worklife and personal life (though this can depend on your individual manager)

Cons-Increasing workload and decreasing manpower to do it. This is more the nature of Government Contracts, and not FCSO.
-Poor implementation of new systems to expedite workload. (some systems actually increase the time it takes to complete your job functions)
-VERY, VERY political place to work. This can affect your bonus / promotion chances. Lot of favoritism in this good ole boy (and girl) company.
-Have to be near management level to be reimbursed for MBA level education. (that makes no sense to me)
-People without the proper education level doing jobs they have no business doing.
-HR policies make it near impossible to remove dead weight employees and employees who abuse STD/FMLA.
-HR and benefit people are jokes, good luck dealing with them.

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  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • No Opinion of CEO

 

The money is good for Jacksonville and they know it which isnt that great.

Provider Contact Center Representative (Current Employee)
Jacksonville, FL

I have been working at First Coast Service Options, Inc.


Pros: The pay is great. They have a fair corrective action… Cons: The job is high stress. People are promoted based on favoritism in this department, people with Master's degree and Bachelor's… Advice to Senior Management: Quarterly Bonuses and crack down on FMLA abusers, let the… More

  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • Disapproves of CEO

 

The Place is a Hot Mess

Anonymous Employee (Current Employee)
Jacksonville, FL

I have been working at First Coast Service Options, Inc.


Pros: It's a job Some really nice people work there There's a program where you… Cons: People are offered jobs and then called and told those jobs won't be filled Benefits suck with a high deductible health plan that's very expensive for… Advice to Senior Management: Make management responsible for the mistakes they make. Fire most of the people in the personnel department Get a… No, I would not recommend this company to a friend More

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