First Data

  www.firstdata.com
  www.firstdata.com
There are newer employer reviews for First Data

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Senior Network Engineer

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Senior Network Engineer in Wilmington, DE
Former Employee - Senior Network Engineer in Wilmington, DE

I worked at First Data full-time (more than 8 years)

Pros

Legacy Concord was a great company with great management.
Great Benefits
Good Salary
Good middle management
Flexible work from home schedule

Cons

First Data management is awful. All my customers, Fortune 50 companies, were angry and looking for alternatives to First Data.
No customer focus.
Top Down, no leadership.
They took an big box mentaility and tried to apply this to a service company.
No respect for work/life balance.
You will get no benefit for working 70 to 80 hours a week while your peers work 30 or 40.
No accountability.

Advice to ManagementAdvice

Fire yourselves. If there is a C in your title leave.

Doesn't Recommend
Negative Outlook
Disapproves of CEO

543 Other Employee Reviews for First Data (View Most Recent)

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  1.  

    Not a great company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Mainframe Support in Denver, CO
    Former Employee - Mainframe Support in Denver, CO

    I worked at First Data full-time (more than 3 years)

    Pros

    Work schedule, people, benefits, work/life balance

    Cons

    Management, mobility, opportunity, salary, vision for the future

    Advice to ManagementAdvice

    Learn to take care of your employees because they deal directly with your merchants. The upper management seemed to have different visions for the future of the company and thus conflicting goals for the employees. In the end it caused many people to look for other opportunities outside of the company. Management also tended to tell us how the company was supposed to work rather than look at how it actually did work. This causes issues when goals are not consistent with what is the reality within the different job positions.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2.  

    Excellent structure with little mobility

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Process Administrator in Wilmington, DE
    Former Employee - Process Administrator in Wilmington, DE

    I worked at First Data full-time (more than 10 years)

    Pros

    Company is moving in the right direction and has a strong future

    Cons

    Company is slow to adapt, communication upwards is difficult and slows innovation

    Advice to ManagementAdvice

    Establish conversations with foot level employees regarding practices and procedures to determine obstacles and improvements

    Recommends
    Neutral Outlook
    Approves of CEO
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