First Data

  www.firstdata.com
  www.firstdata.com
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Account Executive

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Account Executive in Camby, IN
Former Employee - Account Executive in Camby, IN

I worked at First Data full-time (more than 3 years)

Pros

1.) Excellent training
2.) Awsome products and services
3.) Decent base and commission
4.) Great bonuses and expense reimbursment
5.) Largest merchant processor in the world
6.) Great partners for you to team up with
7.) Decent work life and family balance
8.) My first and last managers were awsome. I had 4 managers total.

Cons

1.) To many excess fees for merchants
2.) Not all First Data programs are the same; however, the acount executive is held to the same standards. Example: One Account Executive may have a large bank partner with over 30 bankers out there on the streets referring people to the account executive. The other Account Executive may have a credit union with 5 sales people out ther one the streets. Both Account Executive are treated the same and have the same goals. Not to mention the credit union may have only a few commercial accounts compared to the big bank. The Account Executive with the big bank partner doesn't have to do any cold calling and blows their goal away. The company always puts these reps on a pedestal, and uses them as expamples of how to sell. when in reality all they are doing is answering the phone to schedule appointments that their bankers have made. The Account Executive with credit union is always on the hunt. Getting much fewer leads from their partner on much smaller deals, yet this person has the same goal as the rep with the big bank. The rep with the credit union is actually cold calling and generating interest in the products and services. However all that matters is revenue so this rep may be a much better sales person is always in danger of losing their job.
3.) Managers change often. I had four different bosses in about 3 years.
4.) About 20 percent of the time you are in competition with other First Data channels
5.) My third manager was horrible with no industry experience. People I went to training with also had some compliants about leadership.
6.) Goals go up every year to level that is truly only attainable if you have a big bank partner.
7.) Every December the bottom reps are let go despite the unfair circumstances listed above.

Advice to ManagementAdvice

Read my cons.

Recommends
Neutral Outlook
Approves of CEO

529 Other Employee Reviews for First Data (View Most Recent)

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  1.  

    Great place to work and getting better

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Atlanta, GA
    Current Employee - Anonymous Employee in Atlanta, GA

    I have been working at First Data full-time (more than 3 years)

    Pros

    - A lot of innovation happening in the industry which is exciting to be a part of and seems to be re-energizing the entire leadership team
    - Very competitive salary and benefits
    - Reasonable expectations of deliverables and timing
    - Despite colleagues with very long tenure, there's an openness and appetite for change
    - A truly global business with a lot of opportunity and exposure

    Cons

    - The company still have a bit of a stuffy, bank like, atmosphere. It's starting to shift a bit with growing innovation but it could transform faster, to attract younger talent

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    A great company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at First Data full-time (more than 3 years)

    Pros

    FD is a company who looks for and recognizes talent and promotes from within

    Cons

    Hours in Call Center can be difficult

    Advice to ManagementAdvice

    N/A

    Positive Outlook
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