First Data
2.6 of 5 440 reviews
www.firstdata.com Atlanta, GA 5000+ Employees

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3 people found this helpful  

Account Executive

Account Executive (Former Employee)
Camby, IN

Pros1.) Excellent training
2.) Awsome products and services
3.) Decent base and commission
4.) Great bonuses and expense reimbursment
5.) Largest merchant processor in the world
6.) Great partners for you to team up with
7.) Decent work life and family balance
8.) My first and last managers were awsome. I had 4 managers total.

Cons1.) To many excess fees for merchants
2.) Not all First Data programs are the same; however, the acount executive is held to the same standards. Example: One Account Executive may have a large bank partner with over 30 bankers out there on the streets referring people to the account executive. The other Account Executive may have a credit union with 5 sales people out ther one the streets. Both Account Executive are treated the same and have the same goals. Not to mention the credit union may have only a few commercial accounts compared to the big bank. The Account Executive with the big bank partner doesn't have to do any cold calling and blows their goal away. The company always puts these reps on a pedestal, and uses them as expamples of how to sell. when in reality all they are doing is answering the phone to schedule appointments that their bankers have made. The Account Executive with credit union is always on the hunt. Getting much fewer leads from their partner on much smaller deals, yet this person has the same goal as the rep with the big bank. The rep with the credit union is actually cold calling and generating interest in the products and services. However all that matters is revenue so this rep may be a much better sales person is always in danger of losing their job.
3.) Managers change often. I had four different bosses in about 3 years.
4.) About 20 percent of the time you are in competition with other First Data channels
5.) My third manager was horrible with no industry experience. People I went to training with also had some compliants about leadership.
6.) Goals go up every year to level that is truly only attainable if you have a big bank partner.
7.) Every December the bottom reps are let go despite the unfair circumstances listed above.

Advice to Senior ManagementRead my cons.

Yes, I would recommend this company to a friend

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    • Culture & Values
           
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    Decent

    Anonymous Employee (Current Employee)

    I have been working at First Data full-time


    Pros: a lot of responsibility, encouraging workplace, good benefits Cons: not an innovative company, smal bonuses, little opportunity for advancement, very… Advice to Senior Management: consider larger bonuses/financial incentives to attract younger talent, recruit more… Yes, I would recommend this company to a friend More
    • Culture & Values
           
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    Good Company but needs more Ethical Practices

    Merchant Consultant (Former Employee)
    San Diego, CA

    I worked at First Data full-time for more than 3 years


    Pros: Very Flexible work hours--you create your own hours and scheduled appointments. Potential to make a lot of… Cons: Most of the very successful reps do not disclose fees properly. Industry is full of shady people so it leads reps at First Data resorting to… Advice to Senior Management: Managers have way too much on their plate to be effective at developing their team of sales reps. Anyime you go out in the… Yes, I would recommend this company to a friend More
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