There are newer employer reviews for First Data

A once great company has really deteriorated

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Director
Former Employee - Director

I worked at First Data full-time (more than 8 years)

Pros

Challenging projects

Support from management team to implement difficult changes

Collaborative atmosphere

Strong team environment amongst the rank and file

Pride of working at First Data despite no confidence in senior leadership

Cons

Constant management turnover resulted in no clear vision and a waste of resources

Senior management lacks vision.

Below market compensation. No cash bonus and no cash based long term incentives for employees.

Inability of management to develop employees.

It is amazing the number of employees that were let go from First Data because they weren't high performers that go on to have excellent careers at other companies. First Data values doing as you are told and not rocking the boat instead of being open to new ideas.

First Data takes care of you if you are in a senior management position but at the expense of the rank and file. There always seems to be funds available to pay an executive but money is always unavailable when it comes to taking care of the employees doing the work.

Too many layers of management.

Advice to ManagementAdvice

Until First Data is able to de-leverage management has limited options. Focus on treating employees fairly and compensating them appropriately for all of the work they do.

Doesn't Recommend
Negative Outlook
No opinion of CEO
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  1. Good learning experience for infosec people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Security Engineer in Denver, CO
    Former Employee - Security Engineer in Denver, CO

    I worked at First Data full-time (more than 10 years)

    Pros

    Potential to work with new security tech, if it's not outsourced. Exposure to enterprise level security controls. Nice people for the most part but a few to truly believe they are the one thing standing between hackers and the company.

    New CEO is bringing in exceptional talent at high levels.

    Cons

    Disparate tech from many acquisitions does not necessarily all work together. Draconian web filtering (news flash, it's 2013, try talking to actual innovative companies and notice that they allow access to social sites and recognize that employees are more productive when they get to do things like listen to pandora). Pervasive mentality that buying a tool will fix or prevent security issues when many could be corrected by changing process and procedures.

    Infrastructure and operations talent is lacking expertise in most roles.

    New CEO seems unaware of this concept called work/life balance.
    Big emphasis on innovation but if you can't keep you revenue generating systems up and running then no amount of innovation is going to save the company.

    Advice to ManagementAdvice

    You have and had some good talent, you also have some people that just hang out and cruise by without doing much. Keep the good and purge the bad. Recognize that good talent costs money. Maybe instead of hiring four mediocre people at cost X you hire two superstars.

    Recommends
    Negative Outlook
    Approves of CEO
  2. Great for Those Interested

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in New York, NY
    Current Employee - Sales Associate in New York, NY

    I have been working at First Data full-time (more than a year)

    Pros

    The company has a strong name, which merchants are already familiar with. The employees I worked with were all very helpful in helping you get started.

    Cons

    Just like any sales job, it takes awhile to learn the best approach when discussing business with clients. No sales job is easy. Just keep pounding the phone and hitting the pavement.

    Recommends
    Positive Outlook
    Approves of CEO
There are newer employer reviews for First Data

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