493 Employee Reviews (View Most Recent)

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A once great company has really deteriorated

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Director
Former Employee - Director

I worked at First Data full-time for more than 8 years

Pros

Challenging projects

Support from management team to implement difficult changes

Collaborative atmosphere

Strong team environment amongst the rank and file

Pride of working at First Data despite no confidence in senior leadership

Cons

Constant management turnover resulted in no clear vision and a waste of resources

Senior management lacks vision.

Below market compensation. No cash bonus and no cash based long term incentives for employees.

Inability of management to develop employees.

It is amazing the number of employees that were let go from First Data because they weren't high performers that go on to have excellent careers at other companies. First Data values doing as you are told and not rocking the boat instead of being open to new ideas.

First Data takes care of you if you are in a senior management position but at the expense of the rank and file. There always seems to be funds available to pay an executive but money is always unavailable when it comes to taking care of the employees doing the work.

Too many layers of management.

Advice to ManagementAdvice

Until First Data is able to de-leverage management has limited options. Focus on treating employees fairly and compensating them appropriately for all of the work they do.

Doesn't Recommend
Negative Outlook
No opinion of CEO

Other Reviews for First Data

  1.  

    Great for Those Interested

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate  in  New York, NY
    Current Employee - Sales Associate in New York, NY

    I have been working at First Data full-time for more than a year

    Pros

    The company has a strong name, which merchants are already familiar with. The employees I worked with were all very helpful in helping you get started.

    Cons

    Just like any sales job, it takes awhile to learn the best approach when discussing business with clients. No sales job is easy. Just keep pounding the phone and hitting the pavement.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Decent Place to Work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Applications Analyst  in  Hagerstown, MD
    Current Employee - Applications Analyst in Hagerstown, MD

    I have been working at First Data full-time

    Pros

    First Data is a decent place to work. The salaries for my industry are good especially for our area. Because First Data is so large, there are many benefits: health care is decent, excellent tuition reimbursement (especially for graduate work), paid charity volunteer time, etc.

    Cons

    As with all large enterprises, First Data is resistant to change - especially in technology. It's frequent that you find your self working with 2-6 year old technology. They seem to attempt to control change (i.e. Change management) so strictly that it stifles agility and innovation.

    Also as with many large companies, buzz words are common but with no real meaning.

    There has been quite a bit of senior leadership turnover and uncertainty over the future outlook.

    Very distributed teams but without the infrastructure for good long distance, high bandwidth communication (i.e. video communication, etc).

    Recommends
    Neutral Outlook
    No opinion of CEO
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