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1 person found this helpful  

My expectations for career growth did not prove to be true.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Former Employee - Senior Database Administrator  in  Omaha, NE
Former Employee - Senior Database Administrator in Omaha, NE

I worked at First Data

Pros

Salary and benefits are good. In most areas, accommodations for routine life / family issues can be easily made. Most technical resources are highly skilled and very good at what they do.

Cons

Culture is slow to accept "outsiders". Long-time employees are favored because of their internal political connections. Too many decisions are made based on internal politics.

Advice to ManagementAdvice

Look for management resources that aren't "yes" men or wormen.

No opinion of CEO

483 Other Employee Reviews for First Data (View Most Recent)

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  1. 1 person found this helpful  

    FD is not what it used to be.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Denver, CO
    Current Employee - Anonymous Employee in Denver, CO

    I have been working at First Data

    Pros

    Because FD is such a large company they can support higher salaries relative to the same position at smaller companies.

    Cons

    *Private equity firm KKR is slashing expenses as real revenue growth has been challenging since acquisition. *Re-organization has been the word of the day for the past three years. It seems like every month there is a new leadership team, new reporting alignment, consolidation of functions and groups. Executives are forced out, new (buddies) are brought in, management layers are added, and the squeeze is increased on lower level employees. *In recent years FD has adopted the practice of hiring from the outside versus promoting from within. HR is incommunicado with internal candidates who apply for new postings, only sending the stock "thanks but no thanks" email after the position is filled. *Headquarters was moved from Denver to Atlanta. No internal announcement was made. Employees were notified via the 10Q where essential company information lists the location of the company HQ. *Denver employees who have not been relocated will not be offered positions in Atlanta. "You can have a job in Denver but the careers are in Atlanta". *Morale is at an all time low. Rising healthcare costs, reduced merit increases, no opportunity for advancement, and constant RIF's at all levels has decimated the workforce. The message from the top is all smiles and happiness, but there is no trust and little respect from those in the trenches.

    Advice to ManagementAdvice

    Jon Judge is a nice guy and seems genuinely concerned with improving employee morale. His goal is to have FD rated as one of the "Best Places to Work," but he has his work cut out for him. Unfortunately, he is constrained by the performance expectations of KKR, and therefore, is limited by what he can do in terms of spend. Employees have grown weary of the promises of brighter days ahead while witnessing cutbacks, RIF's, and increased pressures. Continuous process improvement and "do more with less" are constant axioms in business today with good reason. However, in a private equity situation, that philosophy is magnified to the detriment of employee job satisfaction. Years ago, (in the Rick and Charlie days) FD was a prosperous company with clear objectives, and it provided opportunities and security for it's employees. Hopefully it can regain some of this status in the coming years, but it will be a long hard road and will require a dedicated effort by the EC to make it happen.

    Doesn't Recommend
    Disapproves of CEO
  2. 1 person found this helpful  

    Started out great, ended poorly

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Denver, CO
    Former Employee - Anonymous Employee in Denver, CO

    I worked at First Data

    Pros

    Initially when i started the opportunities were solid and you were rewarded for your work. After acquisition by KKR in 2007 this deteriorated dramatically.

    Cons

    Management had a short-term quarter to quarter view. KKR brought in management that had no understanding of the industry. They oversimplified everything and accomplished nothing.

    Advice to ManagementAdvice

    Get industry expertise at the executive levels

    Doesn't Recommend
    No opinion of CEO
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