There are newer employer reviews for First Hospitality
There are newer employer reviews for First Hospitality

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Good place to work

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Anonymous Employee in Rosemont, IL
Former Employee - Anonymous Employee in Rosemont, IL

I worked at First Hospitality full-time (More than 3 years)

Recommends
Positive Outlook
Approves of CEO
Recommends
Positive Outlook
Approves of CEO

Pros

Management will give employees responsibility and allow they to do their job without interference. As long as you perform, this company will reward you.

Cons

In order to be accepted you are expected to work long hours. You are expected to be in the office working, especially one weekend day per week.

Advice to Management

Management should understand that just because you are not in the office during the weekend you are still getting your work done. Just because you can't be seen doesn't mean your not doing your job.

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  1. Helpful (4)

    Too busy mopping the floor to turn off the faucet.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager At A Select Service Hotel
    Former Employee - Manager At A Select Service Hotel

    I worked at First Hospitality full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Insurance is slightly better than other management companies.

    Cons

    Corporate leadership does not provide support to the onsite staff. Hotels in FHG’s portfolio are managed in a way where as a manager, you are not able to focus on employee development and satisfaction because you are too busy trying to replace hourly associates who suddenly quit without notice because they were unhappy with the working conditions and found a hotel that will pay more with better working conditions. If you are hourly, you will not make enough money to pay your bills or maintain health insurance. If you are a salaried employee, you will work 60+ hours a week with no compensation because FHG believes managers should spend 80% of their day doing the job of an hourly associate in addition to their own work. While all this is happening FHG believes they can run hotels better than the brands can because they can save more on labor and lead the market in the STAR report by leading in ADR and REVPAR. In the first half of 2013, FHG lost 10 General Managers at one time. If you don’t believe me look at how many of the same positions are posted online every six months.
    Training material designed by Marriott, Hilton, IHG and Radisson is passed off as something that FHG designed in-house. Many training initiative were rolled out then never acted upon (some really good). There was a company-wide training initiative in 2012 that was supposed to re-define the culture at every hotel within FHG’s portfolio that required all managers to attend weekly conference calls. The initiative started off great but ultimately turn into a way for the regional manager's to complain about the scores at the hotels in their regions.

    Advice to Management

    If you want great guest scores, hire the right people and keep them happy so they don't leave. Pay attention to your Associate Surveys. Not everyone fits into a quadrant on the pi chart. Many great candidates are rejected because of their pi score. After a position is vacant long enough, the GM hires anyone that will work for the pay offered out of desperation.


  2. Helpful (5)

    Non Caring

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Grandville, MI
    Former Employee - Anonymous Employee in Grandville, MI

    I worked at First Hospitality

    Doesn't Recommend
    No opinion of CEO
    Doesn't Recommend
    No opinion of CEO

    Pros

    They offer some training for management to take back. However it turns to a con when there is no follow through to see if it has been done.

    Cons

    They do not check in on their properties enough, so if you are working with a bad GM or assistant GM, they will not know or seem to care. For hourly you must wait 6 months for medical etc, all benifits go to salary. More care on budget and scores than people who get those scores. Management are rewarded, hourly are not.

    Advice to Management

    Look at who is really getting those good scores and doing the work. If a property is succeding it is do to the hourly employees who care enough to do his/her job, not the management in place who sits in the offices. Show up at the properties without announcing arrival if you wish to see what is really going on .


There are newer employer reviews for First Hospitality
There are newer employer reviews for First Hospitality

See Most Recent

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