There are newer employer reviews for FirstCare Health Plans

 

Good mid-level opportunity

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Anonymous Employee  in  Austin, TX
Current Employee - Anonymous Employee in Austin, TX

I have been working at FirstCare Health Plans full-time for more than 8 years

Pros

For the most part, the employees are friendly and helpful - a very family kind of feel. There are many opportunities to learn and gain experience doing more than just your immediate job responsibility.

Cons

High stress to go along with high requirements in productivity. Multiple competing high priority projects/deadlines; short turn around required for many governmental requirements. Very political. Departments are very short staffed and have hard times getting back fill of employees that leave the company much less get new positions to help the current staff. Departments are heavily segregated and the "hand-off" of work between them is often hodgepodge or not there at all. Lately, there is a call to eliminate the flexible work schedule and work from home abilities of many of the employees - which was one of the pros of working here.

Advice to ManagementAdvice

Reward your employees with more flex-time, don't take it away. You have several departments on non-hourly employees that work minimum 50 hour work weeks. Stop trying to make every employee the same; they aren't. Figure out your priorities as a group and then delegate to the mid-to-low level staff. Be more involved in the day to day activities, I rarely see top management.

Doesn't Recommend
Neutral Outlook
Disapproves of CEO

27 Other Employee Reviews for FirstCare Health Plans (View Most Recent)

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  1.  

    Great place to gain experience.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous  in  Austin, TX
    Current Employee - Anonymous in Austin, TX

    I have been working at FirstCare Health Plans full-time for less than a year

    Pros

    For the most part, the employees are friendly and helpful. There are many opportunities to learn and gain experience doing more than just your immediate job responsibility. Management is receptive to recommendations and concerns of lower level employees and is very supportive and encouraging in response to hard work.

    Cons

    The company is undergoing drastic changes and many of the departments seem short staffed and unable to keep up with the amount of incoming business. Work load is high and stress level is also high. Though the work flow in many departments relies heavily on the productivity in other departments, it often seems like there is no clear procedure by which work is processed. This leads to unclear communication between departments and a slow, sometimes frustrating, work flow.

    Advice to ManagementAdvice

    It often seems like there should be tighter regulation of employees during work hours. Processes should be more standardized and clearly defined, especially those that involve cross over between departments.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  2.  

    Good place to start out

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Claims Analyst  in  Austin, TX
    Current Employee - Claims Analyst in Austin, TX

    I have been working at FirstCare Health Plans full-time for more than a year

    Pros

    Plenty of work to do within the company, job security. Hire within before hiring in new workers. Offer over time paying at time and a half. Offer the same training to everyone for the specific job be hired for, no matter previous knowledge. Management is trying to make the workplace better.

    Cons

    Work environment is structured to the extreme, but is not consistent to everyone. Mandatory overtime takes place every couple of months. Pay is below industry average and you have to work over time to pick up the slack on pay.

    Recommends
    Positive Outlook
    Approves of CEO
There are newer employer reviews for FirstCare Health Plans

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