FirstEnergy

  www.firstenergycorp.com
  www.firstenergycorp.com
There are newer employer reviews for FirstEnergy

 

If you are able to give a lot of your personal time to your job, then this job would be great for you!

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Customer Service Associate in West Akron, OH
Current Employee - Customer Service Associate in West Akron, OH

I have been working at FirstEnergy full-time (more than an year)

Pros

Very large company serving 6 different states, so there is definitely room for growth and job transfer if interested. Provides full comprehensive benefits package including company contributions to 401k, and tuition reimbursement. There is always work to do, a recession proof industry. Plenty of opportunity for overtime. Some departments offer 24 hour service availability and shift coverage.

Cons

Customer service reps are REQUIRED to be on-call (24/7) for a total of 6 weeks out of each year. Start pay does not closely match the responsibilities of the position. High demand on personal time (even when NOT on call) if there is a major outage condition. Higher than normal turn-over in call center staffing. Monthly cost for benefits for a family is too expensive to acquire on pay offered.

Advice to ManagementAdvice

Increase start pay to assist in acquiring qualified candidates and aid in RETAINING existing employees. Try to offer a benefits package that is affordable based on pay being offered.

Recommends
Positive Outlook
Approves of CEO

113 Other Employee Reviews for FirstEnergy (View Most Recent)

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  1. 1 person found this helpful  

    Ok to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service in Reading, PA
    Former Employee - Customer Service in Reading, PA

    I worked at FirstEnergy full-time (more than an year)

    Pros

    Good hours, overtime and decent working conditions.

    Cons

    No job security and supervisors are a bit flaky at times.

    Advice to ManagementAdvice

    Stop treating employees like pawns.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    Benefits are Getting Worse

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Akron, OH
    Former Employee - Anonymous Employee in Akron, OH

    I worked at FirstEnergy full-time

    Pros

    Good health insurance, competitive salary, good working conditions. IT actually functions better than at many other large companies.

    Cons

    The time to have started at FirstEnergy was a few decades ago. Old timers have great pensions. After every merger, a lot of heads roll.

    Advice to ManagementAdvice

    No point - they won't listen.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
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