There are newer employer reviews for FirstEnergy
There are newer employer reviews for FirstEnergy

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If you are able to give a lot of your personal time to your job, then this job would be great for you!

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Customer Service Associate in West Akron, OH
Current Employee - Customer Service Associate in West Akron, OH
Recommends
Positive Outlook
Approves of CEO

I have been working at FirstEnergy full-time (More than a year)

Pros

Very large company serving 6 different states, so there is definitely room for growth and job transfer if interested. Provides full comprehensive benefits package including company contributions to 401k, and tuition reimbursement. There is always work to do, a recession proof industry. Plenty of opportunity for overtime. Some departments offer 24 hour service availability and shift coverage.

Cons

Customer service reps are REQUIRED to be on-call (24/7) for a total of 6 weeks out of each year. Start pay does not closely match the responsibilities of the position. High demand on personal time (even when NOT on call) if there is a major outage condition. Higher than normal turn-over in call center staffing. Monthly cost for benefits for a family is too expensive to acquire on pay offered.

Advice to Management

Increase start pay to assist in acquiring qualified candidates and aid in RETAINING existing employees. Try to offer a benefits package that is affordable based on pay being offered.

Other Employee Reviews for FirstEnergy

  1. Helpful (2)

    Ok to work for.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service in Reading, PA
    Former Employee - Customer Service in Reading, PA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at FirstEnergy full-time (More than a year)

    Pros

    Good hours, overtime and decent working conditions.

    Cons

    No job security and supervisors are a bit flaky at times.

    Advice to Management

    Stop treating employees like pawns.


  2. Helpful (1)

    Benefits are Getting Worse

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Akron, OH
    Former Employee - Anonymous Employee in Akron, OH
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at FirstEnergy full-time

    Pros

    Good health insurance, competitive salary, good working conditions. IT actually functions better than at many other large companies.

    Cons

    The time to have started at FirstEnergy was a few decades ago. Old timers have great pensions. After every merger, a lot of heads roll.

    Advice to Management

    No point - they won't listen.


There are newer employer reviews for FirstEnergy
There are newer employer reviews for FirstEnergy

See Most Recent

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