There are newer employer reviews for FirstMerit

1 person found this helpful  

sales sales sales customer service non existant

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Universal Banker  in  Aurora, IL
Former Employee - Universal Banker in Aurora, IL

I worked at FirstMerit full-time for more than 8 years

Pros

Close to my home. Really that is it.

Cons

We are nothing but your G number. You are expected to sell sell sell, but your products are the worst. I have 16 yrs banking experience.this is by far the worst company I ever worked for. Could not give your employees a increase but managment did. My branch manager was clueless, she thought calling people honey would get her by and it worked. Teller system is ancient update!!!!!

Advice to ManagementAdvice

Get a clue! appreciate your staff and your branches are vacant. Staff your branches.

Doesn't Recommend
Negative Outlook
Disapproves of CEO

35 Other Employee Reviews for FirstMerit (View Most Recent)

Sort: Rating Date
  1.  

    I love my job and my employer, I've never been happier at work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Banking Assistant  in  Cleveland, OH
    Current Employee - Senior Banking Assistant in Cleveland, OH

    I have been working at FirstMerit full-time for more than 5 years

    Pros

    My co-workers are spectacular, they have a knack for hiring just the right people for the job.

    Cons

    We have a tendency to get wrapped up in the process and procedure rather than the customer experience, it can be hard to convince a customer that we are the best bank to work with when we can't get out of our own way sometimes.

    Advice to ManagementAdvice

    Continue to take notice of the employees who do a good job, a little recognition can go a long way in employee retention. A happy employee will lead to happy customers.

    Recommends
    Neutral Outlook
    Approves of CEO
  2. 1 person found this helpful  

    Sold Credit Card Processing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Commercial Bankcard Consultant  in  Akron, OH
    Former Employee - Commercial Bankcard Consultant in Akron, OH

    I worked at FirstMerit

    Pros

    Originally, this was an excellent company - we had a very local focus, and made sure we always put the customers first. After new management bought several branches in Chicago, a slide began away from that.

    Cons

    Originally, this was an excellent company - we had a very local focus, and made sure we always put the customers first. After new management bought several branches in Chicago, a slide began away from that - there was much more of a bottom line drive than there had been previously.

    Doesn't Recommend
There are newer employer reviews for FirstMerit

Worked for FirstMerit? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.