There are newer employer reviews for Firstsource Solutions
There are newer employer reviews for Firstsource Solutions

See Most Recent

Not A Good Place to Be.

  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Collection Representative in La Porte, IN
Former Employee - Collection Representative in La Porte, IN
Doesn't Recommend
Disapproves of CEO

Pros

Job Pay is decent Health Care Dental Care Paid Vacation Personal Paid time Off Local Inside Building Job Dress Casual

Cons

Lack of Management (Not There when Needed) Lack of Information (information Not always Valid) Rules Constantly Change Medical and Dental Coverage Expensive Lack of schedule for work hours Commission based collections No credit for work completed

Advice to Management

Need to use better collections system, and stop using commissions based collections. Better Training, and Less constant rule changing. Need Better Management that Knows What there doing.

Other Employee Reviews for Firstsource Solutions

  1. A decent place of Work.

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Collection Representative in La Porte, IN
    Current Employee - Collection Representative in La Porte, IN
    Doesn't Recommend

    Pros

    Friendly Environment Nice Working Conditions (clean building) Decent Pay Casual Fridays Health and dental benefits Clean bathrooms, Supply need legal material.

    Cons

    Lack of management (not always there when needed) Loud and Noisy environment No real bonuses or Commission Demanding of amount collected Per day of week. Not Getting Credit for Work Done Slow Computers Lousy Voip Phones Expensive Medical and Dental for low coverage.

    Advice to Management

    Management needs to work more with employees, need to be able to have easier access to help from management, less demanding and payments per day. Supervisor and Employee attire should be more professional and not revealing to any upper part of chest, Supervisor behavior should be more professional and not laxed for some and strict for others.


  2. Real time delivery of client sla's

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Real Time Analyst in Belfast, Northern Ireland (UK)
    Current Employee - Real Time Analyst in Belfast, Northern Ireland (UK)
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at Firstsource Solutions full-time (Less than a year)

    Pros

    Location suits for family and personal commitments, great teamwork within current wfm team, competitive salary, growing business with a lot of potential

    Cons

    Lack of structure within current role, employed since March 2015 with no clear direction on objectives of role from senior management team


There are newer employer reviews for Firstsource Solutions
There are newer employer reviews for Firstsource Solutions

See Most Recent

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