There are newer employer reviews for Firstsource Solutions
There are newer employer reviews for Firstsource Solutions

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Helpful (1)

very good experience

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Customer Care Associate in Mumbai (India)
Current Employee - Customer Care Associate in Mumbai (India)

I have been working at Firstsource Solutions full-time (Less than a year)

Doesn't Recommend
Positive Outlook
No opinion of CEO
Doesn't Recommend
Positive Outlook
No opinion of CEO

Pros

Good for freshers to learn the BPO worklife

Cons

Slow growth rate at Firstsource

Advice to Management

No Advice

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  1. Helpful (2)

    Bad as you can get

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - CSA in Cardiff, Wales (UK)
    Current Employee - CSA in Cardiff, Wales (UK)

    I have been working at Firstsource Solutions full-time (Less than a year)

    Doesn't Recommend
    Doesn't Recommend

    Pros

    You get paid if anything if that's a pro

    Cons

    Trying to meet new people is hard as they stick there noise up at you trying to get hours that suit you is a pain as my tl (team leader) won't let me switch but for you not to have access to paper pay slips is a pain in the ass would tell you to stay away as this place is a joke!

    Advice to Management

    Put the time in for your staff as we do for you


  2. Customer service agent

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Advisor
    Current Employee - Customer Service Advisor

    I have been working at Firstsource Solutions full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Hourly rate is better than most at €9.50. Easy to make friendships. Management are friendly and mostly supportive. Can climb up the career ladder if wanted.

    Cons

    Not well run. Poor organisation and planning. Will approve holidays and still roster people on. A lot of pressure put on agents to reach time targets when targets are slightly unreachable.


There are newer employer reviews for Firstsource Solutions
There are newer employer reviews for Firstsource Solutions

See Most Recent

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