There are newer employer reviews for Firstsource Solutions

Helpful (1)

Good to have a part time job at FSL

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - CSA in Bhubaneswar (India)
Former Employee - CSA in Bhubaneswar (India)

I worked at Firstsource Solutions part-time (more than a year)

Approves of CEO
Approves of CEO

Pros

good working condition, team cohesiveness, timely salary payment, grievances handling, etc...

Cons

career opportunity is not satisfied as less vacancies in senior posts(TL).....

Advice to Management

It Better to provide some extra learning program to employees for their development of skills & competencies.

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  1. Helpful (1)

    very good experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Care Associate in Mumbai (India)
    Current Employee - Customer Care Associate in Mumbai (India)

    I have been working at Firstsource Solutions full-time (less than a year)

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    Good for freshers to learn the BPO worklife

    Cons

    Slow growth rate at Firstsource

    Advice to Management

    No Advice

  2. Customer service agent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Advisor
    Current Employee - Customer Service Advisor

    I have been working at Firstsource Solutions full-time (more than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Hourly rate is better than most at €9.50. Easy to make friendships. Management are friendly and mostly supportive. Can climb up the career ladder if wanted.

    Cons

    Not well run. Poor organisation and planning. Will approve holidays and still roster people on. A lot of pressure put on agents to reach time targets when targets are slightly unreachable.

There are newer employer reviews for Firstsource Solutions

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