There are newer employer reviews for Firstsource Solutions

1 person found this helpful  

Good to have a part time job at FSL

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - CSA  in  Bhubaneswar (India)
Former Employee - CSA in Bhubaneswar (India)

I worked at Firstsource Solutions part-time for more than a year

Pros

good working condition, team cohesiveness, timely salary payment, grievances handling, etc...

Cons

career opportunity is not satisfied as less vacancies in senior posts(TL).....

Advice to ManagementAdvice

It Better to provide some extra learning program to employees for their development of skills & competencies.

Approves of CEO

189 Other Employee Reviews for Firstsource Solutions (View Most Recent)

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  1. 1 person found this helpful  

    very good experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Care Associate  in  Mumbai (India)
    Current Employee - Customer Care Associate in Mumbai (India)

    I have been working at Firstsource Solutions full-time for less than a year

    Pros

    Good for freshers to learn the BPO worklife

    Cons

    Slow growth rate at Firstsource

    Advice to ManagementAdvice

    No Advice

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  2.  

    Customer service agent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Advisor
    Current Employee - Customer Service Advisor

    I have been working at Firstsource Solutions full-time for more than a year

    Pros

    Hourly rate is better than most at €9.50. Easy to make friendships. Management are friendly and mostly supportive. Can climb up the career ladder if wanted.

    Cons

    Not well run. Poor organisation and planning. Will approve holidays and still roster people on. A lot of pressure put on agents to reach time targets when targets are slightly unreachable.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
There are newer employer reviews for Firstsource Solutions

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