Fiserv

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5 people found this helpful  

Dishonest Manager

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Quality Assurance Analyst  in  Norcross, GA
Former Employee - Quality Assurance Analyst in Norcross, GA

Pros

Good Cafe Plan, some training opportunity

Cons

Fiserv is a huge step down from CheckFree. Fiserv moved our department from the wonderful CheckFree campus to a horrible gray low-wall cubicle farm, and stopped the two-days-work-from-home program.

My manager had very little knowledge of the technology. A task description was typically one sentence, and she didn't understand that sometimes a one-sentence task can take weeks to accomplish by even the best informed and most capable staff. She left all of the details to the assignee, and often gave conflicting or overlapping assignments. When you have a problem, don't expect any input or help from her. She expects you to even do her job. Your job is to make her "shine" for the other managers that also don't understand the technology. And co-workers were usually of no help, they are reluctant to share any valuable information because they had to work so hard to get it too. Or sometimes, they knew the test methods they were using were bogus and didn't want anyone else to find out. (In one case I could never find any evidence the test was ever really done.) You pretty much need to hit the cold wall every time you ask a question and finally figure it out yourself. A very harsh environment. If you have only the technology skills then you will be bullied. If you only have the skill to kiss up, then Fiserv is perfect for you. You only need to talk all day and do nothing.

The QA Manager doesn't care about, or even understand, quality and only cares about how to get promoted. The worst part was this manager didn't keep her word and often lied, so of course she doesn't trust you or anybody else. And the other management (and even HR) seems to think it is OK for her to lie, even when it is so obvious that everyone has to know.

Doesn't Recommend
Negative Outlook
No opinion of CEO

Other reviews for Fiserv

  1.  

    It's ok, but in the Salt Lake office, morale is low and changes are many.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Human Resources  in  Salt Lake City, UT
    Current Employee - Human Resources in Salt Lake City, UT

    Pros

    In the Salt Lake office, the people are what makes this company tolerable to work for. Executives in this office really care for their associates, however, corporate always has the final say and it's not generally in the best interest of the employees.

    Cons

    I've only been here a short time and have witnessed two layoffs. People leave all the time and their positions are put "on hold" while the rest of the associates are left to pick up the slack. There's enough work to go around, but it seems that corporate doesn't care, they just want bigger numbers.

    Advice to ManagementAdvice

    Listen to the associates at the lowest levels and let the executives that were part of CUSA have a say in how the business is run. You're running your associates down and pretty soon corporate will be the ones in the call center because they can't fill the positions.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2. 2 people found this helpful  

    Typical IT company with high turnout rate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Business Analyst  in  Atlanta, GA
    Current Employee - Senior Business Analyst in Atlanta, GA

    Pros

    Good family and work balance. With technology and VPN WFH is pretty permissible. The pay is OK.

    Cons

    The company is really large and fragmented. It is hard to have good understanding the business of other units. It can be hard to work with other BU because of revenue share or competition.

    Advice to ManagementAdvice

    Management should encourage synergy within the company and clean up redundant units.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
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