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5 people found this helpful  

Dishonest Manager

Quality Assurance Analyst (Former Employee)
Norcross, GA

ProsGood Cafe Plan, some training opportunity

ConsFiserv is a huge step down from CheckFree. Fiserv moved our department from the wonderful CheckFree campus to a horrible gray low-wall cubicle farm, and stopped the two-days-work-from-home program.

My manager had very little knowledge of the technology. A task description was typically one sentence, and she didn't understand that sometimes a one-sentence task can take weeks to accomplish by even the best informed and most capable staff. She left all of the details to the assignee, and often gave conflicting or overlapping assignments. When you have a problem, don't expect any input or help from her. She expects you to even do her job. Your job is to make her "shine" for the other managers that also don't understand the technology. And co-workers were usually of no help, they are reluctant to share any valuable information because they had to work so hard to get it too. Or sometimes, they knew the test methods they were using were bogus and didn't want anyone else to find out. (In one case I could never find any evidence the test was ever really done.) You pretty much need to hit the cold wall every time you ask a question and finally figure it out yourself. A very harsh environment. If you have only the technology skills then you will be bullied. If you only have the skill to kiss up, then Fiserv is perfect for you. You only need to talk all day and do nothing.

The QA Manager doesn't care about, or even understand, quality and only cares about how to get promoted. The worst part was this manager didn't keep her word and often lied, so of course she doesn't trust you or anybody else. And the other management (and even HR) seems to think it is OK for her to lie, even when it is so obvious that everyone has to know.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    • Culture & Values
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    It's ok, but in the Salt Lake office, morale is low and changes are many.

    Human Resources (Current Employee)
    Salt Lake City, UT

    I have been working at Fiserv as a contractor for less than a year

    Pros: In the Salt Lake office, the people are what makes this company tolerable to work for. Executives in this office really… Cons: I've only been here a short time and have witnessed two layoffs. People leave all the time and their positions are put "on hold"… Advice to Senior Management: Listen to the associates at the lowest levels and let the executives that were part of CUSA have a say in how the business is… No, I would not recommend this company to a friend More
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO


    Multiple UX teams throughout organization, each with different culture, yet similar skills and expertise. Senior managem

    Senior Visual Designer/User Experience Designer (Current Employee)
    Brookfield, WI

    I have been working at Fiserv full-time for more than 5 years

    Pros: Ability to learn in-depth knowledge of financial systems, products and… Cons: Not enough innovation and lack of entrepreneurial atmosphere. Safe Advice to Senior Management: Use UX for differentiation. Yes, I would recommend this company to a friend More
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Quick Facts Year founded: 1984 Headquarters: Brookfield, Wisconsin Locations: 155 worldwide Employees: Approximately 21,000 Revenue: $4.48 billion in 2012 Who We Are Fiserv, Inc. (NASDAQ: FISV) is a leading global… Full Overview

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