There are newer employer reviews for Fiserv

5 people found this helpful

Dishonest Manager

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Quality Assurance Analyst in Norcross, GA
Former Employee - Quality Assurance Analyst in Norcross, GA

I worked at Fiserv full-time

Pros

Good Cafe Plan, some training opportunity

Cons

Fiserv is a huge step down from CheckFree. Fiserv moved our department from the wonderful CheckFree campus to a horrible gray low-wall cubicle farm, and stopped the two-days-work-from-home program.

My manager had very little knowledge of the technology. A task description was typically one sentence, and she didn't understand that sometimes a one-sentence task can take weeks to accomplish by even the best informed and most capable staff. She left all of the details to the assignee, and often gave conflicting or overlapping assignments. When you have a problem, don't expect any input or help from her. She expects you to even do her job. Your job is to make her "shine" for the other managers that also don't understand the technology. And co-workers were usually of no help, they are reluctant to share any valuable information because they had to work so hard to get it too. Or sometimes, they knew the test methods they were using were bogus and didn't want anyone else to find out. (In one case I could never find any evidence the test was ever really done.) You pretty much need to hit the cold wall every time you ask a question and finally figure it out yourself. A very harsh environment. If you have only the technology skills then you will be bullied. If you only have the skill to kiss up, then Fiserv is perfect for you. You only need to talk all day and do nothing.

The QA Manager doesn't care about, or even understand, quality and only cares about how to get promoted. The worst part was this manager didn't keep her word and often lied, so of course she doesn't trust you or anybody else. And the other management (and even HR) seems to think it is OK for her to lie, even when it is so obvious that everyone has to know.

Doesn't Recommend
Negative Outlook
No opinion of CEO
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  1. 2 people found this helpful

    Too big, too slow, lack of common vision

    • Senior Management
    • Career Opportunities
    Current Employee - Software Architect in Atlanta, GA
    Current Employee - Software Architect in Atlanta, GA

    I have been working at Fiserv full-time (more than 10 years)

    Pros

    Steady employment. More investment recently in employee development. Some efforts for BU integration.

    Cons

    Grown primarily through acqusiition. Innovation is given lip service.

  2. 2 people found this helpful

    Typical IT company with high turnout rate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Business Analyst in Atlanta, GA
    Current Employee - Senior Business Analyst in Atlanta, GA

    I have been working at Fiserv full-time (more than a year)

    Pros

    Good family and work balance. With technology and VPN WFH is pretty permissible. The pay is OK.

    Cons

    The company is really large and fragmented. It is hard to have good understanding the business of other units. It can be hard to work with other BU because of revenue share or competition.

    Advice to ManagementAdvice

    Management should encourage synergy within the company and clean up redundant units.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
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