There are newer employer reviews for Fiserv
There are newer employer reviews for Fiserv

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Helpful (5)

High School like culture at Fiserv

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - IT Manager in Dublin, OH
Former Employee - IT Manager in Dublin, OH

I worked at Fiserv full-time (More than 10 years)

Doesn't Recommend
Neutral Outlook
Disapproves of CEO
Doesn't Recommend
Neutral Outlook
Disapproves of CEO

Pros

Compensation was a bit higher than most other IT companies. Paid Vacation time was higher than most other companies.

Cons

The department I worked in was managed by a person who held grudges and ran the department like a dictatorship. If you werent in his click, you didnt exist. If you were in the click and got on his bad side you were kicked out of the click. If you challenged his management decisions or didnt agree with him, not only were you kicked out of the click, but you were ignored and moved to a less revelant position. There are every year or every two year job layoffs. The IT director takes advantage of the layoffs and will layoff the people who challenged him or didnt agree with his decisions. While there were yearly performance reviews, compensation was not always tied to the ratings that were given on those reviews. All paid time off is lumped together in one bucket.

Advice to Management

This isnt high schools and clicks shouldnt exist in the professional environment. People who hold grudges or are emotionally immature should not be in a management position.

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  1. Helpful (8)

    Unrealistic expectations, no raises, no thanks

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Digital Channels App Support in Hillsboro, OR
    Current Employee - Digital Channels App Support in Hillsboro, OR

    I have been working at Fiserv full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Some really good team members to work with.

    Cons

    Ineffectual management. The more they try to fix what is wrong, the more it breaks and causes nothing but pain for on-call. Speaking of on-call if you have a life during your on-call week, forget it. You exist for nothing but Fiserv during that week. And if you don't like it tough.

    Advice to Management

    Besides roll over and accept below par quality, what does management do?


  2. Helpful (4)

    High turnover, high stress, low pay

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Solutions in Hickory, NC
    Current Employee - Customer Solutions in Hickory, NC

    I have been working at Fiserv full-time (Less than a year)

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    Stable pay and hours Insurance is alright Place is clean

    Cons

    Lack of communication with supervisors Feeling no one really cares they can replace you anytime You feel like a number and really low empathy for customers Asking for a day off is not a guarantee. If you have medical appointments, kids etc you have to stay on your supervisor to make sure your day off was approved. If they forget you get the point. Management pushes back when there is a problem needing a supervisor. They leave you hanging with unsatisfied customers on the line.

    Advice to Management

    Make employees feel like they actually matter and are not just a number. As a mom it is hard to go to this job and come home any kind of happy. If you need a day off and it is not planned you geta point. Sometimes things happen, and even giving two weeks advance notice of a day off is not guaranteed to happen. Listen to your employees.


There are newer employer reviews for Fiserv
There are newer employer reviews for Fiserv

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