There are newer employer reviews for Fiserv
There are newer employer reviews for Fiserv

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Helpful (4)

High turnover, high stress, low pay

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Customer Solutions in Hickory, NC
Current Employee - Customer Solutions in Hickory, NC

I have been working at Fiserv full-time (Less than a year)

Doesn't Recommend
Positive Outlook
No opinion of CEO
Doesn't Recommend
Positive Outlook
No opinion of CEO

Pros

Stable pay and hours Insurance is alright Place is clean

Cons

Lack of communication with supervisors Feeling no one really cares they can replace you anytime You feel like a number and really low empathy for customers Asking for a day off is not a guarantee. If you have medical appointments, kids etc you have to stay on your supervisor to make sure your day off was approved. If they forget you get the point. Management pushes back when there is a problem needing a supervisor. They leave you hanging with unsatisfied customers on the line.

Advice to Management

Make employees feel like they actually matter and are not just a number. As a mom it is hard to go to this job and come home any kind of happy. If you need a day off and it is not planned you geta point. Sometimes things happen, and even giving two weeks advance notice of a day off is not guaranteed to happen. Listen to your employees.

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  1. Helpful (12)

    Low employee engagement, high turnover, no leadership

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Product Manager in Norcross, GA
    Former Employee - Product Manager in Norcross, GA

    I worked at Fiserv full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Low expectations and pressure to deliver provides outstanding work/life balance. Parking lot begins to empty around 4:30.

    Cons

    No leadership at all levels. High school politics is very prevalent and is enjoyed by most of the leadership team. Most of the time is spent on internal politics and games instead of winning in the market. The internal processes to get software out the door are a mess and no one wants to take ownership of anything. It is always the other person/team's fault on why something was not done.

    Advice to Management

    Need to change out leadership as it is the same old story and plans every year.


  2. honest

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Systems Analyst
    Current Employee - Systems Analyst

    I have been working at Fiserv full-time (More than 5 years)

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    flexible, I think would be somewhat a pros

    Cons

    a lot, but one main is poor communication

    Advice to Management

    understand who the key staffs are who makes the team successful. Ignoring them will only loose them..


There are newer employer reviews for Fiserv
There are newer employer reviews for Fiserv

See Most Recent

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