Fiserv

  www.fiserv.com
  www.fiserv.com
There are newer employer reviews for Fiserv

1 person found this helpful  

Excellent People, Questionable Structures

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Anonymous Employee
Former Employee - Anonymous Employee

I worked at Fiserv full-time

Pros

The co-workers are awesome. Most are more than willing to go the extra mile, and are more often than not highly-competent, passionate, and dedicated to their craft. I haven't met anyone there who wasn't outgoing and friendly. The thrill of ensuring top-notch service to clients in high-priced contracts add to the mix, and hearing their satisfaction at project's end was often similar to a runner's high.

I especially loved the fact that, in-office or remotely, people worked in a collegiate fashion. I must also say that collaboration was better than nearly anywhere else I have worked for.

Cons

Lack of any thorough training (one co-worker quit a month in due to such frustrations), you're often 'thrown into the breach' with little preparation. Most of my training came via ad-hoc and on-the-fly research, and from endless questions cast out to higher-ups and peers.

Salesmen often promise clients features and benefits that cannot be delivered, and you get to find out about it when the client asks you (often way too late in the project) why feature XYZ hasn't been implemented yet. Sometimes the bureaucracy really gets in the way, especially when it comes to getting needed deliverables from other departments. Deadlines often slip - not due to lack of product being ready, but due to a lack of sufficient environmental readiness.

Advice to ManagementAdvice

Top priorities? Get some decent training in place - few people are going to know these products off-the-street. These are highly complex systems, and some sort of updated and coherent training would be invaluable. Stop relying on senior staff to do all of the training - they're busy enough as it is, and rarely have time to really sit down and lay it all out. I would suggest a stronger mentoring program, where newbies can work alongside experienced hands on a project from start to finish.

Find a way to cut down the dreaded inter-departmental SLAs and snag-ups in a meaningful way, instead of just preaching "One Fiserv" in the meetings.

Provide a clear and meaningful formula for bonuses, and not just vague factors which no one outside of management would hope to have a grasp of.

Doesn't Recommend
Negative Outlook
No opinion of CEO

907 Other Employee Reviews for Fiserv (View Most Recent)

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  1. 2 people found this helpful  

    Frustrating to see so much opportunity and yet so much mis-management...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Program Manager in Corvallis, OR
    Former Employee - Senior Program Manager in Corvallis, OR

    I worked at Fiserv full-time (more than 3 years)

    Pros

    Fortune 500 company
    Stable paycheck
    Desire innovation

    Cons

    Tons of infighting
    High level of political sniping
    Management via fear and intimidation
    More interested in profit---to the bone----than investing in new product and spurring innovation

    Advice to ManagementAdvice

    Read the book from Verne Harnish, "The Rockefeller Habits", and set yearly and quarterly strategic directions for the company and then make the investment.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    Could be a good place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technology in Jersey City, NJ
    Former Employee - Technology in Jersey City, NJ

    I worked at Fiserv full-time (more than 3 years)

    Pros

    The company has a good work from home policy that is flexible which results in a good work life balance. The investment services business is small enough that you will get exposure to many of the management team. The associates on the whole are good folks.

    Cons

    The time off in the form of PTO is not good as it includes holidays and sick time. Health insurance is marginal at best. The management team is risk adverse which tends to make everyone conservative,.

    Advice to ManagementAdvice

    Get a new team.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
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