There are newer employer reviews for Fiserv
There are newer employer reviews for Fiserv

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Could be a good place to work

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Technology in Jersey City, NJ
Former Employee - Technology in Jersey City, NJ

I worked at Fiserv full-time (More than 3 years)

Doesn't Recommend
Neutral Outlook
Approves of CEO
Doesn't Recommend
Neutral Outlook
Approves of CEO

Pros

The company has a good work from home policy that is flexible which results in a good work life balance. The investment services business is small enough that you will get exposure to many of the management team. The associates on the whole are good folks.

Cons

The time off in the form of PTO is not good as it includes holidays and sick time. Health insurance is marginal at best. The management team is risk adverse which tends to make everyone conservative,.

Advice to Management

Get a new team.

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  1. Helpful (2)

    Stressful to the point of Illness and restrictive

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Call Center Representative in Hickory, NC
    Current Employee - Call Center Representative in Hickory, NC

    I have been working at Fiserv full-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Good benefits, using US workforce, Very clean environment, They try to be very up beat and positive. Some very nice people to work with.

    Cons

    Work schedule requires every weekend, once trained in one department no cross training even for health reasons. Conflicting messages from team leads and supervisor; example: Team lead instruction is to show more empathy for customer, but supervisor instructions are to take control of call by interrupting customers. Micro managing includes supervisor/team leads sitting along side during calls, muting us while they tell you what to do and the customer is still talking in your ear too. Call drops and new call comes in without time to prepare the computer programs to start over. Very stressful and expectations to take 90 calls plus in an eight hour shift. they want handle time of each customer to be less than 3 minutes. Big Turnover.

    Advice to Management

    Everyone should be on the same page with teaching and expectations for employees. Any supervisor that is a bully needs a rabies shot.


  2. Helpful (4)

    It is an awful experience

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Fiserv

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    It's a job. This is everything to be said about pros. Take it or stay if you don't have any other options.

    Cons

    Low salary increases and bad benefits
    Expect to work about 60 hours per week with a pay for 40 hours
    Management by fear and intimidation
    HR does not exist for regular employee only for managers.
    Retaliation for pointing to the wrong doings
    They said they prefer communication face to face but management keeps records of every email in case they line you up for being discharged
    Intimidation and creating a stressful hostile work place that will make you step out so no unemployment benefits. Even regular employees will gang up against you if they are friends with the manager
    Unfair policies - management is not responsible of their wrong doings
    Outsourcing work
    Stiff environment filled with too many policies that will stifle work and kill any creativity
    Old equipment

    Advice to Management

    Improve or step out


There are newer employer reviews for Fiserv
There are newer employer reviews for Fiserv

See Most Recent

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