There are newer employer reviews for Fiserv

1 person found this helpful  

Not that good

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Anonymous Employee
Current Employee - Anonymous Employee

I have been working at Fiserv full-time

Pros

Location is good. Thats all

Cons

Not very good management. Impove.

Advice to ManagementAdvice

Let people think of their own

Doesn't Recommend
Neutral Outlook
No opinion of CEO

846 Other Employee Reviews for Fiserv (View Most Recent)

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  1. 3 people found this helpful  

    You can work harder for less

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Portland, OR
    Current Employee - Anonymous Employee in Portland, OR

    I have been working at Fiserv full-time (more than 10 years)

    Pros

    I worked with some very knowledgeable and down-to-earth people. I was able to work on projects without being micro-managed, and take time to deal with family issues or go to the doctor when necessary.

    Cons

    Stress is high. Saw many people who were over-extended, having to do the work of two or three people, too busy and frazzled to meet deadlines, learn new skills, or train new hires. I had discussions with new employees who didn't know what they were supposed to do because no one had time, or took the time, to train them. Upper management rarely visits with the little people, so they don't know what people are struggling with, and don't know their real achievements. Pay is extremely low unless you make it to VP level or work for the right business unit.

    Advice to ManagementAdvice

    Spend more time getting to know the employees who hold it all together on a daily basis. You might be genuinely appreciative of the work that many people are doing, rather than having to give annual statements about appreciating people, or send out mass emails talking about how people make the difference. And pay your people more.

  2. 2 people found this helpful  

    Stressful to the point of Illness and restrictive

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Call Center Representative in Hickory, NC
    Current Employee - Call Center Representative in Hickory, NC

    I have been working at Fiserv full-time (less than an year)

    Pros

    Good benefits, using US workforce, Very clean environment, They try to be very up beat and positive. Some very nice people to work with.

    Cons

    Work schedule requires every weekend, once trained in one department no cross training even for health reasons. Conflicting messages from team leads and supervisor; example: Team lead instruction is to show more empathy for customer, but supervisor instructions are to take control of call by interrupting customers. Micro managing includes supervisor/team leads sitting along side during calls, muting us while they tell you what to do and the customer is still talking in your ear too. Call drops and new call comes in without time to prepare the computer programs to start over. Very stressful and expectations to take 90 calls plus in an eight hour shift. they want handle time of each customer to be less than 3 minutes. Big Turnover.

    Advice to ManagementAdvice

    Everyone should be on the same page with teaching and expectations for employees. Any supervisor that is a bully needs a rabies shot.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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