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Fiserv call center in Hickory NC

Current Employee - Anonymous Employee
Current Employee - Anonymous Employee

I have been working at Fiserv

Pros

Great place to work. Modern office very professional but fun. Supervisors and managers are always looking to help.

Cons

Very busy and high expectations. Can be stressful at times.

Other Reviews for Fiserv

  1. 2 people found this helpful  

    Low employee morale

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Client Service Analyst  in  Lincoln, NE
    Former Employee - Client Service Analyst in Lincoln, NE

    I worked at Fiserv full-time for more than a year

    Pros

    -You'll get to travel, if that's something you enjoy.
    -As a brand new college graduate, you'll get a job and the pay isn't bad to start (until you realize you deserve to make more money)

    Cons

    -Pay. They start you around 38k or so, which isn't bad for a recent college grad. But you soon realize that it is not competitive for the industry, and you're generally solving software issues for customers and data centers that make significantly more money than you do. Raises are a max of 2% a year...which is bad. This is the main complaint of any Fiserv employee. Most of the talented people leave Fiserv after a year or so, and make about 15k more a year for a competitor or Fiserv customer.

    -Training: Most people here don't go to school for anything computer or software related, they essentially hire you and train you from the ground up. That's good, except the training is very unorganized, very little for the expectations they have for you, and it won't be easy or enjoyable for most people who don't know much about computers.

    -Morale: You aren't making much money, you're working in a stressful environment, and the senior analysts that you rely on for help are either too busy or just plain lazy. You'll be troubleshooting issues way above your skillset, working through lunch or after work hours, there will be nobody available to help you....and you'll be troubleshooting issues that the customers IT manager (making 70k a year) wasn't even able to resolve. It's frustrating, to say the very least.

    -Advancement: If you love the software, don't mind about low pay, and learn the product, it is possible to move up to a manager or senior analyst role. But, as I said, most people leave long before that, and if you do make it that far, it's pretty normal to have senior analysts that have been in the same job for 10-15 years and still make less than 60k.

    Advice to ManagementAdvice

    Listen to your employees. They're concerns and complaints are legitimate, and preventing you from retaining talented people. The job isn't easy and the support/training we needed wasn't there. Do something about it, for once.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2. 2 people found this helpful  

    Horrible Company depending on department. Incentive to work there is about the same as going to Prison.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - IT Security Helpdesk  in  Morris Plains, NJ
    Former Employee - IT Security Helpdesk in Morris Plains, NJ

    I worked at Fiserv full-time for more than a year

    Pros

    Most of the people outside of the department were great.

    Cons

    Lamens working in IT
    Management is fragmented (different states).
    Management is clueless.
    No one cares.
    No one listens.
    Prison-like set-up.
    He-said/She-said wins over logic and facts.
    HR is useless.
    Many people could be confused for handicapped.
    Management defers problems and continues to use their convoluted processes.
    Just read any other Fiserv review...

    Advice to ManagementAdvice

    Stop hiring from friends and start hiring people who can do the job.
    Listen to employee's instead of passing it off to someone else.
    Fire the entire Management chain, save for a couple of Managers.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
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