Fiserv

www.fiserv.com
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There are newer employer reviews for Fiserv

 

Fiserv call center in Hickory NC

Current Employee - Anonymous Employee
Current Employee - Anonymous Employee

I have been working at Fiserv

Pros

Great place to work. Modern office very professional but fun. Supervisors and managers are always looking to help.

Cons

Very busy and high expectations. Can be stressful at times.

1005 Other Employee Reviews for Fiserv (View Most Recent)

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  1. 2 people found this helpful  

    Low employee morale

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Client Service Analyst in Lincoln, NE
    Former Employee - Client Service Analyst in Lincoln, NE

    I worked at Fiserv full-time (more than a year)

    Pros

    -You'll get to travel, if that's something you enjoy.
    -As a brand new college graduate, you'll get a job and the pay isn't bad to start (until you realize you deserve to make more money)

    Cons

    -Pay. They start you around 38k or so, which isn't bad for a recent college grad. But you soon realize that it is not competitive for the industry, and you're generally solving software issues for customers and data centers that make significantly more money than you do. Raises are a max of 2% a year...which is bad. This is the main complaint of any Fiserv employee. Most of the talented people leave Fiserv after a year or so, and make about 15k more a year for a competitor or Fiserv customer.

    -Training: Most people here don't go to school for anything computer or software related, they essentially hire you and train you from the ground up. That's good, except the training is very unorganized, very little for the expectations they have for you, and it won't be easy or enjoyable for most people who don't know much about computers.

    -Morale: You aren't making much money, you're working in a stressful environment, and the senior analysts that you rely on for help are either too busy or just plain lazy. You'll be troubleshooting issues way above your skillset, working through lunch or after work hours, there will be nobody available to help you....and you'll be troubleshooting issues that the customers IT manager (making 70k a year) wasn't even able to resolve. It's frustrating, to say the very least.

    -Advancement: If you love the software, don't mind about low pay, and learn the product, it is possible to move up to a manager or senior analyst role. But, as I said, most people leave long before that, and if you do make it that far, it's pretty normal to have senior analysts that have been in the same job for 10-15 years and still make less than 60k.

    Advice to ManagementAdvice

    Listen to your employees. They're concerns and complaints are legitimate, and preventing you from retaining talented people. The job isn't easy and the support/training we needed wasn't there. Do something about it, for once.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2. 2 people found this helpful  

    Terrible place to work - No direction or support

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sourcing Manager in Norcross, GA
    Current Employee - Sourcing Manager in Norcross, GA

    I have been working at Fiserv full-time (less than a year)

    Pros

    Nothing that I really consider is a pro at FIserv

    Cons

    The sourcing group is disfunctional with no real relationships with the business unit. You are expected to work with the BU, without knowing who they are. The cost savings goal setting/projection is a joke.

    Advice to ManagementAdvice

    Develop stronger internal relationships and care for the employees.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
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