There are newer employer reviews for Fiserv

1 person found this helpful

Rewarding

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Administrative Assistant
Former Employee - Administrative Assistant

I worked at Fiserv full-time (more than 10 years)

Pros

Great group of people to work with and for.

Cons

Sometimes I felt that Corporate was only interested in the bottom line of their financials and never gave much thought to the hundreds of people they laid off.

Advice to ManagementAdvice

Think about all of the people that you have laid off and stand in their shoes for a short time, and have a more compassionate approach to layoffs.

Recommends
Neutral Outlook
Disapproves of CEO
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  1. Neutral - that's with my best foot forward.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Fiserv full-time (more than 8 years)

    Pros

    Stable employment. Opportunity to learn. Modern work facility.

    Cons

    So-so health insurance. Poor pay for over achievers. No really incentive to motivate. Many unhappy people. Hard workers get pigeon holed.

    Advice to ManagementAdvice

    Make the unhappy people happy. Listen.

    Recommends
    Neutral Outlook
    Approves of CEO
  2. 7 people found this helpful

    Meh. There's better out there.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Hillsboro, OR
    Former Employee - Anonymous Employee in Hillsboro, OR

    I worked at Fiserv full-time (more than a year)

    Pros

    Co-workers were excellent people.
    The local (in-department) environment was collegiate, and encourages exploration and personal growth.
    The ability to work from home was nice (though this has been discontinued).
    The pay was slightly better than average for the area, but only slightly.
    The co-workers are the only reason why this is a two and not one-star review.

    Cons

    * the Bi-Annual 'Layoff Lottery' (February, every other year; it often makes no sense at all, but Fiserv aquires a ton of small companies, then purges a percentage of all untenured ( >2yr ) employees. This apparently happens every other year, so if you start this year, you're good until 2015, I guess.)
    * the lack of cohesive documentation in the specialized software at hand
    * the overwhelming desire to install untested (or at best barely-tested) software into live client projects.
    * the far-too-siloed departments (which often turns a 5-minute task into a literal ordeal that can last weeks or more)
    * a highly-disconnected management that prefers platitudes over vision and focus.
    * The medical benefits quite frankly blow goats; you're better off getting your own policy if you can. (tobacco users take note: you get to pay $70+/mo extra for your habit. No idea what Obamacare is going to add to that)
    * An unrealistic project schedule algorithm (not taking into account the heavily-siloed structure which often prevents productivity more than it assists it).
    * No-notice changes in rules, with no attempt at a transitionary period (e.g. discontinuing work-at-home policies entirely without any warning or transition period).
    * a sales department that over-sells clients, and expects everyone else to deliver on these often impossible promises.
    * Your workload is variable - it varies from nothing to do (waiting on code, system engineers, the client, etc), to 18-hour workdays - yet management demands that at least 40 hours each week be accounted for in some form or other.
    * A snake-in-the-grass HR team (note: this review is anon because when you get laid off, you are pushed into signing a "no disparagement" contract, else they withhold your severance pay. Nice of them, isn't it?)

    Advice to ManagementAdvice

    You have some solid people working for you, and a good business model. Stop screwing it up or you will continue to lose clients, (good) employees, and eventually, your business.

    One other thing: If you're going to do the layoff purge to make your stock prices look good, realize that later in the year when you start begging for new FTE's to re-fill the lost positions (like a recent req you have for an ETG system engineer), word is going to get around, and the talented will avoid you like the plague.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
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