Fiserv

  www.fiserv.com
  www.fiserv.com
There are newer employer reviews for Fiserv

 

Fiserv

Current Employee - Senior Financial Analyst
Current Employee - Senior Financial Analyst

I have been working at Fiserv full-time (more than an year)

Pros

Face pace environment with a lot of changes

Cons

A group of independent companies - difficult to view as 1 company

Doesn't Recommend

905 Other Employee Reviews for Fiserv (View Most Recent)

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  1. 1 person found this helpful  

    Frustrating and demoralizing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Professional in Atlanta, GA
    Current Employee - Professional in Atlanta, GA

    I have been working at Fiserv full-time (more than 3 years)

    Pros

    Large diversified business and client base. Average benefit program. Adopting telecommuting where practical. Excellent subsidized in house meal plan. Encourages healthy living (although objective is to reduce health care costs). Good life/work balance (little incentive to do extra).

    Cons

    Little opportunity for career and economic advancement. Little incentive to go above and beyond. Company always "selling" how good they are to employees but actions don't support talk. Company always trying to get the most from employees for the least investment. Being an employer of choice is not in their DNA. Company committed to doing everything on the cheap. Trying to promote one corporate culture, but instead destroying corporate cultures of the businesses they acquire. Company is more about acquiring other companies than effectively operating them. Releases new products way before they are ready and often without all of the functionality that they are selling. Company mantra should be you're lucky to have a job".

    Advice to ManagementAdvice

    Realize that a world class company needs world class workers. World class companies have high expectations of their people and are committed to providing a workplace and quality of life commensurate with those expectations. Stop "selling" what a great company Fiserv is to the employees and start acting like it. Don't talk the talk if you aren't willing to walk the walk.
    You need to completely reevaluate the DNA of the company and decide what type of company you want to be. Enlightened or Draconian? Talk to your employees and maybe even listen.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2. 7 people found this helpful  

    Meh. There's better out there.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Hillsboro, OR
    Former Employee - Anonymous Employee in Hillsboro, OR

    I worked at Fiserv full-time (more than an year)

    Pros

    Co-workers were excellent people.
    The local (in-department) environment was collegiate, and encourages exploration and personal growth.
    The ability to work from home was nice (though this has been discontinued).
    The pay was slightly better than average for the area, but only slightly.
    The co-workers are the only reason why this is a two and not one-star review.

    Cons

    * the Bi-Annual 'Layoff Lottery' (February, every other year; it often makes no sense at all, but Fiserv aquires a ton of small companies, then purges a percentage of all untenured ( >2yr ) employees. This apparently happens every other year, so if you start this year, you're good until 2015, I guess.)
    * the lack of cohesive documentation in the specialized software at hand
    * the overwhelming desire to install untested (or at best barely-tested) software into live client projects.
    * the far-too-siloed departments (which often turns a 5-minute task into a literal ordeal that can last weeks or more)
    * a highly-disconnected management that prefers platitudes over vision and focus.
    * The medical benefits quite frankly blow goats; you're better off getting your own policy if you can. (tobacco users take note: you get to pay $70+/mo extra for your habit. No idea what Obamacare is going to add to that)
    * An unrealistic project schedule algorithm (not taking into account the heavily-siloed structure which often prevents productivity more than it assists it).
    * No-notice changes in rules, with no attempt at a transitionary period (e.g. discontinuing work-at-home policies entirely without any warning or transition period).
    * a sales department that over-sells clients, and expects everyone else to deliver on these often impossible promises.
    * Your workload is variable - it varies from nothing to do (waiting on code, system engineers, the client, etc), to 18-hour workdays - yet management demands that at least 40 hours each week be accounted for in some form or other.
    * A snake-in-the-grass HR team (note: this review is anon because when you get laid off, you are pushed into signing a "no disparagement" contract, else they withhold your severance pay. Nice of them, isn't it?)

    Advice to ManagementAdvice

    You have some solid people working for you, and a good business model. Stop screwing it up or you will continue to lose clients, (good) employees, and eventually, your business.

    One other thing: If you're going to do the layoff purge to make your stock prices look good, realize that later in the year when you start begging for new FTE's to re-fill the lost positions (like a recent req you have for an ETG system engineer), word is going to get around, and the talented will avoid you like the plague.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
There are newer employer reviews for Fiserv

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