Five Guys Burgers & Fries

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If your local FGB&F is a high traffic store, you will be in for a frantic, brutal experience.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Crew Member
Current Employee - Crew Member

Pros

- If you have chill grey shirts working at the store, even tedious tasks can be made fun.
- Very flexible about days off and extended leave if you let them know decently in advance, however (see cons).
- One free meal for each shift worked-- basically anything off the menu you want.
- "Incentive" to perform tasks quickly and correctly in the form of small pay raises.
- Close-knit and decent crew of employees at my particular store, but I'd imagine this can widely vary depending on the hiring standards of the GM.
- Everything is regulated, so you don't have to look far if you're wanting for something to do during slow times.
- If you make the small extra effort to interact with customers in the dining room, you can earn bonuses on your paycheck in the form of secret shopper reviews. Asking a customer how they're doing or bringing their order to them is a small sacrifice to make for additional cash on payday.

Cons

- During high traffic times, you will be rushing around to finish all your tasks and I've worked shifts of sometimes 8 or more hours without having the time to sit down once. Bad job to have if you're super out of shape.
- When you start out, the managers will be busy with running the kitchen so sometimes they will not have time to adequately train you on a certain station before throwing you into it. It can be frustrating to get in trouble for making a mistake doing something you were not formally trained how to do.
- "Red shirts" often get the short straw in terms of workload. I am often in charge of the cash register, the dining room, and several food prep tasks in the back of the store simultaneously, each one with an expectation of prompt completion. Must keep dining room absolutely spotless while taking orders from a steady stream of customers and somehow prepping food items to keep the kitchen stocked while the managers prepare the orders.
- Very inflexible about call-offs or short notice emergencies. They will make you feel extremely guilty or afraid to call off, even if you legitimately should not be at work. Co-worker got fired for taking his daughter to the ER and not calling before the start of his shift (first such offense on his part) even though realistically, we didn't need him to keep up with the store traffic so he wasn't screwing anybody over.
- Getting hours can be annoying starting out because they will not schedule you for the number of hours you want until you are trained on more positions--a problem compounded in high traffic stores by the lack of time on the manager's hands to train new people and still keep up with customer demands.
- Third party company monitors cleanliness in the store, and the smallest stupid little things can be a violation (placing a spray bottle on a table you were going to clean and sterilize anyway, apron strings hanging out in any way from anywhere in storage, etc.)

Advice to ManagementAdvice

If there are a lot of grey shirts employed at a store or working at a particular shift, allot at least one to training red shirts. It's annoying when you're stuck doing the same thing over and over and over solely because nobody has the time to show you anything new.

Recommends
Positive Outlook
No opinion of CEO

Other reviews for Five Guys Burgers & Fries

  1.  

    pros and cons

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    -great environment
    -pretty laid back dress code:you can have a goatee and wear jeans to work
    -nice managers
    - your fast paced and love to communicate, great job for you
    -you get food 50% off if you worked that day

    Cons

    -no free meals
    -always have to be spotless
    -sometimes musics too loud that you cant hear the customer.

    Advice to ManagementAdvice

    nothing really

    Recommends
    Positive Outlook
  2.  

    It was stressful at times, but mostly very fun depending on who I was working with at the time.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Crew Member
    Former Employee - Crew Member

    Pros

    -A free meal every shift
    -Great food that you make yourself the majority of the time
    -Able to meet new people
    -You learn a lot of patience, especially when low staffed and very busy
    -Great music
    -Tips
    -Secret shop bonuses
    -Relaxed most of the time, except late night/rushes
    -When you work hard it doesn't go unnoticed
    -They train you as best as they can

    Cons

    -Can get very messy, especially during rushes
    -ALL THE PEANUTS
    -If you don't write something down for the managers to see, expect repercussions
    -Extremely long shifts on busy days
    -If you work late night be prepared to stay longer than expected

    Advice to ManagementAdvice

    Give more hours if you can. Try not to make some shifts as long as they are.

    Recommends
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