Flagstar Bancorp

  www.flagstar.com
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127 Employee Reviews (View Most Recent)

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Decent company to work for.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Customer Service Support  in  Troy, MI
Current Employee - Customer Service Support in Troy, MI

Pros

There is a friendly and positive atmosphere in the department where I work. People work well together and management is fair and supportive of employees.

Cons

Company is still working to overcome challenges of the down economy. Customer service agents present less than professional front to customers. Proper grammar should be a minimum requirement for agents. Frustrating that all employees, including salaried, are required to punch a time clock.

Advice to ManagementAdvice

Improve customer experience by hiring higher quality customer service agents to begin with and then take a look at training, especially servicing new hire.

Recommends
Neutral Outlook
No opinion of CEO

Other reviews for Flagstar Bancorp

  1.  

    Average conditions. Nothing special. Nothing horrible.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Insuring Specialist  in  Troy, MI
    Former Employee - Insuring Specialist in Troy, MI

    Pros

    Health insurance is not bad.

    Cons

    No flex scheduling, must work 8:30 - 5 with an hour lunch, 37.5 hour work week instead of 40

    Advice to ManagementAdvice

    You will continue to lose employees to other mortgage companies and banks that offer better pay and 40 hour work weeks, and flexible scheduling.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2.  

    Never move up

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Good amount of time off and decenet benefits.

    Cons

    There is no way to move up in this company. If you leave the company, gain the necessary experience and come back they will hire you into a higher level position but will not train within the company. Most people seem unhappy.

    Advice to ManagementAdvice

    Get rid of the middle management. There focus maybe on a small team and only this small team. This leads to alot of open time on their plates. This then turns into alot of micro managing of employees due to middle managers thinking they are doing their jobs. In reality, they are doing nothing but hurting the environment of the workplace.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
There are newer employer reviews for Flagstar Bancorp.

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