There are newer employer reviews for Flagstar Bancorp

 

Decent company to work for.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Customer Service Support  in  Troy, MI
Current Employee - Customer Service Support in Troy, MI

I have been working at Flagstar Bancorp full-time for more than 3 years

Pros

There is a friendly and positive atmosphere in the department where I work. People work well together and management is fair and supportive of employees.

Cons

Company is still working to overcome challenges of the down economy. Customer service agents present less than professional front to customers. Proper grammar should be a minimum requirement for agents. Frustrating that all employees, including salaried, are required to punch a time clock.

Advice to ManagementAdvice

Improve customer experience by hiring higher quality customer service agents to begin with and then take a look at training, especially servicing new hire.

Recommends
Neutral Outlook
No opinion of CEO

129 Other Employee Reviews for Flagstar Bancorp (View Most Recent)

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  1.  

    the company of spurious claims

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Troy, MI
    Current Employee - Anonymous Employee in Troy, MI

    I have been working at Flagstar Bancorp full-time for more than a year

    Pros

    Friendly environment
    401K and heath benefits offered

    Cons

    They preach ethics, but will write employees up based on accusations without definitive proof
    It is nearly impossible to get in contact with the HR department
    They do not match competitor salaries well. They pay as much as $8/hr less for wage earners
    They advise their representatives to "sugar coat the truth"
    They lie to their employees on a constant basis

    Doesn't Recommend
    No opinion of CEO
  2.  

    Average conditions. Nothing special. Nothing horrible.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Insuring Specialist  in  Troy, MI
    Former Employee - Insuring Specialist in Troy, MI

    I worked at Flagstar Bancorp full-time for more than a year

    Pros

    Health insurance is not bad.

    Cons

    No flex scheduling, must work 8:30 - 5 with an hour lunch, 37.5 hour work week instead of 40

    Advice to ManagementAdvice

    You will continue to lose employees to other mortgage companies and banks that offer better pay and 40 hour work weeks, and flexible scheduling.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
There are newer employer reviews for Flagstar Bancorp

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