There are newer employer reviews for Flextronics
There are newer employer reviews for Flextronics

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Solid place to work but not a career

  • Comp & Benefits
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Customer Service Technician in Chicago, IL
Former Employee - Customer Service Technician in Chicago, IL

I worked at Flextronics

Recommends
Approves of CEO
Recommends
Approves of CEO

Pros

Good starting pay. Tight knit team. Management was very supportive of personal needs. Benefits package was good compared to other companies I for. Management was easy to communicate to and they really respected me as an individual. I felt like they really knew me and not just saw me as a number on payroll.

Cons

No pay raise for the entire time in was there which was 2 years. Management made decisions that reallynhindered what you could do to help the customers. It also seemed like the changes came from people who did not put themselves in the front line person's shoes. Promotions didn't always happen from within even though the team members at the location were definitely worthy.

Advice to Management

A pay raise for the high level of stress would be definitely worth the crap taken from customers everyday. The customers either under appreciate us or totally dump on us and it would help if we were allowed to do a little more then what we are allowed to do to help. Also something should be done about what is communicated to customers concerning what to expect from the DSC. Simple store visits by store management does not help. Telephone customer service agents that refer customers to the store need to know exactly what to expect so store techs don't get exploded on as often as it happens. Something can be done to help. And oh yeah, a pay raise.. Flex is an international company. Stop being so cheap.

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  1. Flex Pros Cons

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Memphis, TN
    Current Employee - Anonymous Employee in Memphis, TN

    I have been working at Flextronics

    Approves of CEO
    Approves of CEO

    Pros

    Flex is a global company with sites in many different countries. Many of the sites feature amenities like a cafes, gyms, and rec areas. Many sites also offer bonuses and incentive based compensation to hourly employees.

    Cons

    Due to the lean nature of the business model, not all sites enjoy the amenities above. Often, employees are placed under harsh work schedules and are asked to perform well under heavy pressure.

    Advice to Management

    Offer more incentives, bonuses for hourly employees could go a long way. Also, a clear path to employment for temporary employees could be beneficial to overall morale.

  2. Decent starting pay that leaves a lot to be desired when all is said and done.

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Technician in Stockton, CA
    Current Employee - Customer Service Technician in Stockton, CA

    I have been working at Flextronics

    Disapproves of CEO
    Disapproves of CEO

    Pros

    The team you work with is typically a very small, tight-knit group. Starting pay is pretty solid, especially for what the work entails. 40 hours is required so it works out well for those who want to get paid.

    Cons

    40 hours is required so it makes it difficult if you want something that's a bit more flexible. Going on the 2nd year of no pay increase. Dealing in customer service/retail is one thing... but always being painted as the devils henchman can suck. High stress environment, not a job for thin skinned folks.

    Advice to Management

    Pay your peoples. Being a front line representative for such a large corporation, only to feel so completely left in the dark and unappreciated, no bueno. Management needs to stop making so many changes, stop cutting our legs out from under us on what we can do to help customers, and give us a little freedom to keep everything moving smoothly for both sides (Less headaches at work). Oh and pay us already!

There are newer employer reviews for Flextronics
There are newer employer reviews for Flextronics

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