Flextronics

www.flextronics.com
There are newer employer reviews for Flextronics

1 person found this helpful  

Wants to have good customer service, but doesn't understand how

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Anonymous Employee
Former Employee - Anonymous Employee

I worked at Flextronics

Pros

Appears to want to improve customer service, Great lower management

Cons

Higher management is very detached, You hear a lot of text-book phrases about improvement and customer service but you quickly realize they are reading from a book and don't understand the underlying principles and qualities that lead to great customer service. Day 1 of training includes a slideshow that says "We are NOT legally required to give you breaks, but we do." That, in itself, shows that they are more concerned with setting the stage for removing breaks than they are with understanding why breaks are important for morale.

Advice to ManagementAdvice

Get more in touch with lower levels of employment, understand their daily journey and needs, and higher someone who truly understands the spirit of great customer service and employee relations, not someone who reads from customer service books and uses a lot of clip art.

Doesn't Recommend
Positive Outlook
No opinion of CEO

509 Other Employee Reviews for Flextronics (View Most Recent)

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  1.  

    Terrible top management and strong politics

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Officer, OM in Perai (Malaysia)
    Current Employee - Officer, OM in Perai (Malaysia)

    I have been working at Flextronics full-time (more than a year)

    Pros

    Very challenging working environment; get to know people from diverse backgrounds and countries

    Cons

    Work life imbalance as bosses expect us to stand by 7/24. Besides, superiors will throw his/her jobs to you and never guide you (reason: they are too busy). Bosses will not listen to your concern, their just selfish. Very strong politics, all the bosses side their people even though is their mistake, and they will try to point their fingers to other departments. Terrible top management as they just expect the result without considering the process. Furthermore, bad temper's managers, will only show good faces to their bosses.

    Advice to ManagementAdvice

    Kindly show respect to your employees, fight for your subordinates as they are the one who work for you!

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2.  

    Good Company To Work For But...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Flextronics as a contractor (more than a year)

    Pros

    Great environment & working relationship amongst peers and managers.
    Everybody focuses on getting the job done.

    Cons

    Very focus on profitability.
    Longer-term strategy should be in place with to gain more market share.

    Advice to ManagementAdvice

    There should be balance approach between quality of staff vs pay. It is not helpful employing 100 cheap employees and compromising the work quality, causing intangible cost on time wastage / rework.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
There are newer employer reviews for Flextronics

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