Follett Higher Education Group

  www.fheg.follett.com
  www.fheg.follett.com
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4 people found this helpful  

Poor employee treatment at corporate offices.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Current Employee - Senior Programmer/Analyst  in  Westmont, IL
Current Employee - Senior Programmer/Analyst in Westmont, IL

I have been working at Follett Higher Education Group

Pros

Ability to telecommute 2 days a week and other options for an "alternative work arrangement". This is a great benefit.

Some good departments with some very nice people.

Some interesting applications (although many of them are a bit dated)

Cons

Management looks out for management (only) and, in a large number of departments, employees are poorly treated. At first I thought it was just my team but after working there for many years I've found it to be true in a large number of departments after talking to other employees. A disturbingly large number of poor low/middle managers. There are some managers that are excellent but they are in the minority.

Many teams are given very large workloads and are expected to work long hours often with little recognition - employees are simply resources to be used and little more.

Low annual compensation, although the bonus plan can be pretty decent.

Advice to ManagementAdvice

Value your employees, you don't have much of a company without them. Clean-house on lower and middle management (most of upper management I worked with were decent) and break up the "old-boys" network. I worked with many teams and I heard the same stories about how managers would stick with other managers to save each others skins and make the employees take the fall for mistakes.

Employees are treated as disposable. As a professional, it's difficult, insulting, and demeaning being treated like some low-level, uneducated employee that is expendable.

Doesn't Recommend
No opinion of CEO

230 Other Employee Reviews for Follett Higher Education Group (View Most Recent)

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  1. 1 person found this helpful  

    Lacks strategic leadership

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Oak Brook, IL
    Current Employee - Anonymous Employee in Oak Brook, IL

    I have been working at Follett Higher Education Group

    Pros

    Most employees have families and it is more family-oriented work environment than your average companies. For the most part, coworkers are friendly.

    Cons

    Senior management seems to lack leadership. HR is busy "spinning" survey results, rather than taking an active action to resolve the issues voiced by the employees.

    Doesn't Recommend
    No opinion of CEO
  2. 3 people found this helpful  

    Overworked, Under Paid

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Merchandise Planner  in  Oak Brook, IL
    Former Employee - Merchandise Planner in Oak Brook, IL

    I worked at Follett Higher Education Group

    Pros

    Coworkers! Lots of talent and retail planning knowledge amongst peers, but communication and sharing of ideas amongst the planning team is not appreciated or promoted.

    The home office now offers flexible work schedules, but favortism prohibits many individuals from taking part in this incentive.

    Cons

    Micromanaged by all levels of management.

    Extremely overworked. This is is not a typical merchandise planning position. More time is spent being a "buyer" , rather than focusing on financials and top line strategies. Planners communicate directly with their stores and vendors which requires a lot of time. A forty hour work week is non exsistent and employees are encouraged to stay late or come in on the weekends. Travel is often required on weekends, yet comp days are nonexsistent.

    Salary is extremely low compared to merchandise planners across the industry. Follett does offer an attractive bonus structure, sadly management is slowly making it more difficult for associates to reach their full bonus potential by creating additional "goals" and requirements.

    The morale amongst the planning team is also very poor. Associates are rarely acknowleged for a job well done and some members of management have very poor attitudes and show no respect for their associates.

    Career advancement is rare. Many promotions are given based on popularity and favortism, while others who are worthy of promotions are overlooked or not even considered.

    High turn over rate.

    Ineffective systems and communication. The current planning system is worthless.

    Doesn't Recommend
    No opinion of CEO
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