Follett Higher Education Group

  www.fheg.follett.com
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218 Employee Reviews (View Most Recent)

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  • Culture & Values
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  • Senior Management
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Great opportunity to provide insight as well as learn how to become a well equipped student.

Customer Service Representative (Former Employee) Cincinnati, OH

ProsYou get to help students who may feel uneasy about the college process from entry to checkout.

ConsNo cons! The five star rating is well deserved.

Advice to Senior ManagementKeep on-boarding temps up-to-date on product knowledge and students will be well prepared!

Yes, I would recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    Room for improvement

    Sales Associate (Current Employee) San Francisco, CA

    I have been working at Follett Higher Education Group part-time for more than 3 years


    Pros: Individual bookstores are a fine place to work, with flexible schedules for students. Ours is like the general store with more information known about… Cons: Extreme Theory X management with absolutely no trust of its managers by home office. A lot of hypocrisy vis-à-vis their values. This company… Advice to Senior Management: You have some great managers and front line employees, because… No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company… More
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Overall, a good place to work, very busy during the rush

    Seasonal Associate (Former Employee) Washington, DC

    I worked at Follett Higher Education Group as a contractor for less than a year


    Pros: there is plenty to do and no time to get… Cons: low pay, constant flow of customers, not allowed to sit… Advice to Senior Management: hire more temps during rush season Yes, I would recommend this company to a friend More
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