Follett Higher Education Group

  www.fheg.follett.com
  www.fheg.follett.com
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There are newer employer reviews for Follett Higher Education Group

 

Great opportunity to provide insight as well as learn how to become a well equipped student.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Customer Service Representative  in  Cincinnati, OH
Former Employee - Customer Service Representative in Cincinnati, OH

I worked at Follett Higher Education Group full-time for more than 3 years

Pros

You get to help students who may feel uneasy about the college process from entry to checkout.

Cons

No cons! The five star rating is well deserved.

Advice to ManagementAdvice

Keep on-boarding temps up-to-date on product knowledge and students will be well prepared!

Recommends
Neutral Outlook
Approves of CEO

232 Other Employee Reviews for Follett Higher Education Group (View Most Recent)

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  1.  

    Room for improvement

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate  in  San Francisco, CA
    Current Employee - Sales Associate in San Francisco, CA

    I have been working at Follett Higher Education Group part-time for more than 3 years

    Pros

    Individual bookstores are a fine place to work, with flexible schedules for students. Ours is like the general store with more information known about the school, than from the ASB & Admin/Records offices nearby. Because of Follett I know what outstanding customer service is all about and is so lacking in most other stores.

    Cons

    Extreme Theory X management with absolutely no trust of its managers by home office. A lot of hypocrisy vis-à-vis their values. This company is nervous: it has a good, solid, fair-to-its-customers' text-rental program but behaves in a desperate manner to keep/maintain the base (current text-message program comes to mind)

    Advice to ManagementAdvice

    You have some great managers and front line employees, because of them you are a multi-billion dollar corporation, compensate them accordingly.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    Overall, a good place to work, very busy during the rush

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Seasonal Associate  in  Washington, DC
    Former Employee - Seasonal Associate in Washington, DC

    I worked at Follett Higher Education Group as a contractor for less than a year

    Pros

    there is plenty to do and no time to get bored, straightforward cashiering and merchandise

    Cons

    low pay, constant flow of customers, not allowed to sit while working can hurt your feet

    Advice to ManagementAdvice

    hire more temps during rush season

    Recommends
    Neutral Outlook
    Approves of CEO
There are newer employer reviews for Follett Higher Education Group

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