There are newer employer reviews for Forever 21

 

great for the experience

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Co Manager in Chicago, IL
Former Employee - Co Manager in Chicago, IL

I worked at Forever 21 full-time (less than an year)

Pros

gain a ton of experience in a short time to help you advance elsewhere

Cons

low pay
high turnover
little support but high expectations

Advice to ManagementAdvice

value the good management you have, don't be okay with letting them leave every year

Doesn't Recommend
Positive Outlook
Disapproves of CEO

1400 Other Employee Reviews for Forever 21 (View Most Recent)

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  1. 6 people found this helpful  

    Company Culture and Vision Lacking

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Analyst in Los Angeles, CA
    Current Employee - Analyst in Los Angeles, CA

    I have been working at Forever 21 full-time (more than an year)

    Pros

    Working at corporate HQ provides an in depth look at what the company's business model is and what they are hiding. The pros: the atmosphere in the accounting department is very laid back except on month and year ends. It's very much like a school environment where you can exchange ideas and have open dialogue with your peers.

    Cons

    Although you do have open dialogue with your peers, the managers are a different story. 90% of management are very vague about what they want and I believe a large portion of them to have very little subject matter experience. There is also a culture of "managing" by fear and I have witnessed one Director use a personal grudge as grounds to lay off a worker. The turnover at corporate is roughly around 50% and the systems are all developed in house. Information availability is lacking so decision making is very reactive or even non existent.

    Advice to ManagementAdvice

    Change has to start at the top. The founder needs to realize that being surrounded by "yes" men is not a good way to go about running the company. He needs to update the digital infrastructure of the company because it will not support the company going further. He needs to put competent people in key positions (case in point, the warehouse managers are all relatives but they believe manual work is faster than machines and their key solution is to hire more temp workers).

    Destroy this culture of ruling by fear and actually use encouragement to retain key talent. If it doesn't start at the top, then there is really no way change will occur.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    Poor upper management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Co-Manager in Detroit, MI
    Former Employee - Co-Manager in Detroit, MI

    I worked at Forever 21 full-time (more than an year)

    Pros

    It is possible to move up in the company. Generally, they value the opinions of store managers.

    Cons

    Management at corporate level is unapproachable. Little changes were made by upper management to improve work environment. High turnover rate for sales staff due to poor training and lack of organization. Terrible work-life balance.

    Advice to ManagementAdvice

    Take the advice of your employees; listen to their complaints. What works at a corporate level might not work within every store.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
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