Forever 21

www.forever21.com
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There are newer employer reviews for Forever 21

 

Fun job at times, but definitely not worth what you get paid.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Head Cashier
Current Employee - Head Cashier

I have been working at Forever 21 full-time (more than 3 years)

Pros

They're almost always hiring and getting the job is pretty easy.
Managers do what they can to give you the days off that you want.
The dress code is basically non-existent so you can wear whatever you want.
Hours vary, but if you ask for more you'll usually get more.
If you stay with the company, moving up is pretty easy.
Full time employees get benefits as well as bonuses which come every quarter.

Cons

For the amount of work you do, the pay is awful. The return policy makes customer service a nightmare and the store is almost always trashed. If you're a closer, you don't leave until the store is spotless, and during holiday that can take over three hours past mall close.
Turn-over is high for associates as well as management (store management and upper), so it sometimes feels like no one knows what they're talking about.
You're on your feet, running around the store, all day which really takes it's toll, especially when breaks are only 10 minutes (meal break is 30).
The employee discount is awful. You really feel under appreciated for the amount of work you do.

Advice to ManagementAdvice

Train your DMs and store managers better! Get more input from your lower level employees - sales associates have a lot to say! Understand the grief cashiers get from such a horrible return policy and please PAY MORE! We are overworked and underpaid. And for the sake of all employees AND customers, stop forcing stores to have their music up so loud!

Doesn't Recommend
Positive Outlook
Disapproves of CEO

1678 Other Employee Reviews for Forever 21 (View Most Recent)

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  1.  

    Job was fun, didn't like the management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Forever 21

    Pros

    Upbeat enviroment, friendly coworkers, friendly customers

    Cons

    The management is rude and unprofessional, pay is minimum wage, hours are unpredictable, requesting a day off is a joke, trying to locate merchandise is usually an adventure.

    Advice to ManagementAdvice

    Cheer up and stop feeling entitled to treat your associates so poorly.

  2. 1 person found this helpful  

    Good learning experience, but no growth or support.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Visual Merchandiser
    Former Employee - Visual Merchandiser

    I worked at Forever 21 full-time (more than 5 years)

    Pros

    Creativity, style, fashion forward, cute affordable clothing. Really fun merchandising techniques. Lots of creative freedom. Cute clothes to work with.

    Cons

    Management is terrible. Immature and disrespectful. Unprofessional.
    High turnover rates. Was at my store for 5 years. Longer than any other person there.
    The company itself does not want you to grow.
    Work with a bunch of young kids who really just want their 8.50/hour paycheck. No incentives.
    Spend hours upon hours on floorsets that were destroyed by customers & not kept up by employees. Stores were always sent way too much shipment on everything and were constantly told to put more and more out til store was messy and unshoppable.
    Because of the amount of skus & size of store, it was hard to find items for customers...basically impossible to customer service, because even employees don't know where to find what customer is looking for!
    Was asked to work any time from 1am to 10 pm with less than 24 hour notice.
    All in all job was a joke.

    Advice to ManagementAdvice

    Support the people that work hard. Train your employees! Make them WANT to do better. Promote from within...experience is good!

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
There are newer employer reviews for Forever 21

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