Pros

Fun, laid back environment
Easy to trade shifts with other employees

Cons

Management picks favorite employees that consistently are assigned better shifts/sections/etc.
Food is slow getting out to costumers

Advice to Senior Management

Some managers are great whereas others can't and don't even try to relate with the employees. Also, the servers compete with each other, often making the work environment almost cut-throat. Why not encourage your serving team to act as a team?