Fred Loya Insurance Agency, Inc.

www.fredloya.com
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There are newer employer reviews for Fred Loya Insurance Agency, Inc.

 

Very grumpy

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Former Employee - Sales Agent in El Paso, TX
Former Employee - Sales Agent in El Paso, TX

I worked at Fred Loya Insurance Agency, Inc.

Pros

- Has better pay in comparison to other call centers.
- Call volume is fair.
- Sales bonus compensation is acceptable.
- Turnover is not as bad as with similar positions.

Cons

- Management does not know how to properly address people.
- You will be severally embarrased in front of other members of management or other CSRS.
- If you try to contest the manager's opinion, you will be constantly harrased up to the point that you will end up quitting or just not show up anymore.

Advice to ManagementAdvice

Just change the whole management.

Doesn't Recommend
No opinion of CEO

30 Other Employee Reviews for Fred Loya Insurance Agency, Inc. (View Most Recent)

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  1.  

    Very Cut-Throat....Low employee retention. No Compassion for CSR's.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Customer Service Representative in Victorville, CA
    Current Employee - Customer Service Representative in Victorville, CA

    I have been working at Fred Loya Insurance Agency, Inc.

    Pros

    Pay is good. Training is sometimes intense.

    Cons

    No actual license training. Advancement is pretty much either based on sales, qualifications or even being in the right place at the right time that or even how attractive you look. According to (anonymous) management: Csr's are replaceable, management gets more liniency. Working hours for csr is mon-sat with variable hours wich really leave no option to run important errands or for much of a personal life. Not the best choice for family oriented individuals. If management doesnt like you, it is very easy to get you fired all it takes is a call and write ups from basically anything you do.

    Advice to ManagementAdvice

    The money spent on the permanent "Now Hiring" Signs should have been spent trying to figure out how to keep the current loyal employee's, and management should keep their personal lives at that "personal" Csr's dont like to hear about who within the company your dating...or what other employee you were all over at the christmas party. Either Mr. Loya Jr only see's numbers or he has no idea about whats happening in the different regions of his company.

    Doesn't Recommend
    No opinion of CEO
  2.  

    Good steppingstone not good for the long run. This company is very shady.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Customer Service Representative in Dallas, TX
    Former Employee - Customer Service Representative in Dallas, TX

    I worked at Fred Loya Insurance Agency, Inc.

    Pros

    Work with your schedule, small teams, paid training, pay for your license if pass test on first try. Weekly checks.

    Cons

    Some offices open 7 days a week. Employees are forced to pay out of pocket any errors. MUST be bilingual.

    Advice to ManagementAdvice

    You hire young people fresh out of high school because they dont know much but making them pay for company mistakes because you want to avoid a customer complaint fromt reaching TDI is NOT acceptable. Employees are feeling bullied into signing forms every time there is a mistake. How about you start bringing up better measures to safeguard your finances instead of making employees sign agreements to deduct any shortages out of their wages even if innocent? Employees only sign because they are afraid to lose their jobs and they are young, they dont know any better. How about you provide better underwriting to maintain sales goals stable?? You keep changing underwriting and increasing rates making it almost impossible to sell yet making employees sign to have a number of sales by the end of their month or else their salary is going to be cut down to $3-$4 an hour. Its ridiculous. Its almost as if you wanted your employees to quit on you, that is not motivation, work on motivating your employees and boosting morale, instead of being dictators. Its a shame that 3 offices in the DFW area had to be robbed at gunpoint putting the lives of customers and employees in danger for you to finally realize a better way to safeguard your finances.

    No opinion of CEO
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