Fred Loya Insurance Agency, Inc.

  www.fredloya.com
  www.fredloya.com
There are newer employer reviews for Fred Loya Insurance Agency, Inc.

 

This job is not for everyone

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Claims Adjuster in Edinburg, TX
Former Employee - Claims Adjuster in Edinburg, TX

I worked at Fred Loya Insurance Agency, Inc. full-time (more than an year)

Pros

money was ok, still not enough for what you have to put up with

Cons

angry customers because they are being low balled, excessive workload and bad management style.

Advice to ManagementAdvice

start appreciating your employees because not everyone is willing to put up with you guys.

Doesn't Recommend
Negative Outlook
No opinion of CEO

26 Other Employee Reviews for Fred Loya Insurance Agency, Inc. (View Most Recent)

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  1. 1 person found this helpful  

    very annoying and upsetting

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Customer Service Representative in Houston, TX
    Current Employee - Customer Service Representative in Houston, TX

    I have been working at Fred Loya Insurance Agency, Inc.

    Pros

    they pay you every week, office environment is attractive (looks like a lawyers firm). good opportunity for Hispanic young people coming out of high school

    Cons

    Fred Loya makes it harder and harder each day to sell to customers with their ridiculous underwriting. The management is so blinded to their archaic procedures and their own pay that they dont show genuine sympathy to their employees when they have problems. They make more and more rules for the csr's everyday that you don't your bound to get a write up. You dont get benefits like sick days or vacation days until after the first year and when you ask for them, its like they dont want to give them to you,they make it really hard to get your days off when its something you earned.In my region they made my fellow coworker meet an app goal that was ridiculous to meet before she went on vacation. The app goals are not realistic, they increase the app goal at my office when we were understaffed the month before. Training manager was very unprofessional and too subjective (it felt like another high school class) . THEY DONT DO GAS/MILEAGE COMPENSATION WHEN YOU GO TO TRAINING. They make you go to meetings that probably require you to travel one distance to another (for me it was 30 mins) and i Have to clock out, drive to location and then clock in. I DONT GET PAYED FOR THE TIME IT TOOK ME TO DRIVE TO A MEETING THAT WE COULD HAVE HAD IN THE OFFICE OVER THE PHONE IN THE FIRST PLACE!!!! yes im stressed out about this job as you can see.

    Advice to ManagementAdvice

    I think you need to reevaluate the benefits for employees so that that you can decrease the rate of csr's quitting. If 9 out of 10 csrs are quitting because of working conditions, WHAT DOES THAT SAY?!? and you guys may say... BUT WE TOLD U IN THE INTERVIEW THAT IT WAS DEMANDING..it is ok if a job is demanding but not abusive. I HOPE SOMEONE FROM MANAGEMENT ever reads this!! The csrs are the one making your money so I believe we should be treated with more respect, have more benefits for the amount of work that we do (we are an active call center,other companies dont make their agents do courtesy calls or do thing that an assistant/secretary would do AND sell policies AND underwriting AND administrative functions AND clean AND waste our gas to go the bank to pick your receipts ALL OF THIS FOR $10/hour basepay .YOU GUYS ARE SURE MAKING YOUR BUCK WITH US HUH??

    Disapproves of CEO
  2.  

    Very grumpy

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Sales Agent in El Paso, TX
    Former Employee - Sales Agent in El Paso, TX

    I worked at Fred Loya Insurance Agency, Inc.

    Pros

    - Has better pay in comparison to other call centers.
    - Call volume is fair.
    - Sales bonus compensation is acceptable.
    - Turnover is not as bad as with similar positions.

    Cons

    - Management does not know how to properly address people.
    - You will be severally embarrased in front of other members of management or other CSRS.
    - If you try to contest the manager's opinion, you will be constantly harrased up to the point that you will end up quitting or just not show up anymore.

    Advice to ManagementAdvice

    Just change the whole management.

    Doesn't Recommend
    No opinion of CEO
There are newer employer reviews for Fred Loya Insurance Agency, Inc.

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