Fred Loya Insurance Agency, Inc.

  www.fredloya.com
  www.fredloya.com
There are newer employer reviews for Fred Loya Insurance Agency, Inc.

 

Very Cut-Throat....Low employee retention. No Compassion for CSR's.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Current Employee - Customer Service Representative in Victorville, CA
Current Employee - Customer Service Representative in Victorville, CA

I have been working at Fred Loya Insurance Agency, Inc.

Pros

Pay is good. Training is sometimes intense.

Cons

No actual license training. Advancement is pretty much either based on sales, qualifications or even being in the right place at the right time that or even how attractive you look. According to (anonymous) management: Csr's are replaceable, management gets more liniency. Working hours for csr is mon-sat with variable hours wich really leave no option to run important errands or for much of a personal life. Not the best choice for family oriented individuals. If management doesnt like you, it is very easy to get you fired all it takes is a call and write ups from basically anything you do.

Advice to ManagementAdvice

The money spent on the permanent "Now Hiring" Signs should have been spent trying to figure out how to keep the current loyal employee's, and management should keep their personal lives at that "personal" Csr's dont like to hear about who within the company your dating...or what other employee you were all over at the christmas party. Either Mr. Loya Jr only see's numbers or he has no idea about whats happening in the different regions of his company.

Doesn't Recommend
No opinion of CEO

27 Other Employee Reviews for Fred Loya Insurance Agency, Inc. (View Most Recent)

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  1.  

    Good steppingstone not good for the long run. This company is very shady.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Customer Service Representative in Dallas, TX
    Former Employee - Customer Service Representative in Dallas, TX

    I worked at Fred Loya Insurance Agency, Inc.

    Pros

    Work with your schedule, small teams, paid training, pay for your license if pass test on first try. Weekly checks.

    Cons

    Some offices open 7 days a week. Employees are forced to pay out of pocket any errors. MUST be bilingual.

    Advice to ManagementAdvice

    You hire young people fresh out of high school because they dont know much but making them pay for company mistakes because you want to avoid a customer complaint fromt reaching TDI is NOT acceptable. Employees are feeling bullied into signing forms every time there is a mistake. How about you start bringing up better measures to safeguard your finances instead of making employees sign agreements to deduct any shortages out of their wages even if innocent? Employees only sign because they are afraid to lose their jobs and they are young, they dont know any better. How about you provide better underwriting to maintain sales goals stable?? You keep changing underwriting and increasing rates making it almost impossible to sell yet making employees sign to have a number of sales by the end of their month or else their salary is going to be cut down to $3-$4 an hour. Its ridiculous. Its almost as if you wanted your employees to quit on you, that is not motivation, work on motivating your employees and boosting morale, instead of being dictators. Its a shame that 3 offices in the DFW area had to be robbed at gunpoint putting the lives of customers and employees in danger for you to finally realize a better way to safeguard your finances.

    No opinion of CEO
  2.  

    2 years working with fred loya insurance

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Customer Service Representative in Montebello, CA
    Former Employee - Customer Service Representative in Montebello, CA

    I worked at Fred Loya Insurance Agency, Inc.

    Pros

    Really good pay, Chance to grow with the company and Rapidly expanding and creating new sub divisions

    Cons

    Management is not understanding of personal time off, they expect you to bend over backwards for them. Some managers will request a CSR to work split shifts so management can leave early. If you refuse they hold a grudge against you. Also alot of really pretty females work there and some how become managers of offices after only being employed for 3 months. There's lots of confusion over how procedures should be implemented for this very reason. Also if you upset your manager he/she can request you to be transferred most likely you will be going somewhere far in hopes you will quit

    Advice to ManagementAdvice

    Office mangers should be picked from worthy candidates. Not who has a crush on who or who is friends with who. That's why there is alot confusion with how some procedures are done. Also they make it really difficult to place a complain about office manager. I have seen whole office staff quit because of the manager they work with. CSR cant really complain because the "chain of command" that is in place. If CSR has a problem with manager the CSR can only address it to manager. If problem persist the CSR can only address it with that manager if CSR tries to place complaint with HR or higher management CSR will get suspended for skipping "chain of command" CSR can request transfer but most likely will be transferred 30 miles away from home or giving the option to stay in current office. Sometimes higher management is not aware of situations in office that make that office have a low performance because of this chain of command structure

    Approves of CEO
There are newer employer reviews for Fred Loya Insurance Agency, Inc.

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