FreightCenter

  www.freightcenter.com
  www.freightcenter.com
There are newer employer reviews for FreightCenter

 

Upward mobility for the right person

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Anonymous Employee in Trinity, FL
Current Employee - Anonymous Employee in Trinity, FL

I have been working at FreightCenter full-time (more than an year)

Pros

Great management style for someone who doesn't need micromanaging
Excellent work/life balance
Always room for growth and promotion
No "red tape" bureaucracy
Acceptance of great ideas and the ability to implement them
Casual, laid-back atmosphere
No recession EVER

Cons

It can get loud, but that's part of the customer service environment.

Advice to ManagementAdvice

Doing an excellent job - doubling revenues every passing year!

Recommends
Positive Outlook

10 Other Employee Reviews for FreightCenter (View Most Recent)

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  1. 2 people found this helpful  

    Stay away

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Manager
    Current Employee - Account Manager

    I have been working at FreightCenter full-time (more than an year)

    Pros

    There are no advantages to working there.

    Cons

    horrible pay and lots of work

    Doesn't Recommend
  2.  

    "FrightCenter"

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Representative in Trinity, FL
    Current Employee - Sales Representative in Trinity, FL

    I have been working at FreightCenter full-time (less than an year)

    Pros

    For a LTL (Less-Than-Truckload) freight broker, they provide a decent service. You will get cheaper pricing going through them, than by going directly to the carrier. However, getting an actual quote on their website is tricky, as most people have never shipped freight before, and their weight and NMFC codes are generally incorrect... (see Rebills below) The IT department were always helpful, and the customer service people were awesome too. The co-employees were very nice, and shared the camaraderie of being in a job they really didn't want to be. Occasional spiffs for sales incentives - a free car wash, gift certificate, etc. Free bagels on Fridays and holiday parties.

    Cons

    Your accounts are not yours - expect sharky-ness from your fellow sales representatives. In-bound calls are fielded to the favorites on the sales floor. At the time, we were expected to make 100+ calls a day with 4 hours of talk time. This meant calling accounts, that may not ship frequently or were 1-time shippers, over and over again to the point of ticking them off. Expect to work an "optional" weekend shift once a month, and expect to work longer than your shift, if your numbers aren't up. The biggest obstacle was rebills by the carriers. Every freight shipment is subject to being weighed and reclassified by the carrier - with the customer being charged for the extra amount. This was due to customer error, agent error, and carrier error. FreightCenter would charge their credit cards on file, sometimes for hundreds of dollars, and it was hard to not sympathize with the customer. Lots of complaints on the internet and BBB, which is unfortunate, because I believe there is a sincere attempt at FreightCenter to provide a good service.

    Advice to ManagementAdvice

    In the 6 months I was there, I saw at least 6 managers terminated, including one person that had recently been made a partner (unsure of exact title) of the company. Some of the managers are related to the owners (nepotism), and I question their management skills. A high turn-over rate is a sign that your management structure is not working. Sorry, but free bagels and ice cream sandwiches don't cut it when your simply trying to make an honest living.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
There are newer employer reviews for FreightCenter

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