There are newer employer reviews for Frontier Communications

1 person found this helpful  

Good job to have - if you don't mind a mercenary attitude toward sales.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Current Employee - Sales & Service Specialist  in  Deland, FL
Current Employee - Sales & Service Specialist in Deland, FL

I have been working at Frontier Communications

Pros

- excellent benefits
- management is knowledgeable and professional
- good working environment. Management frequently hands out treats, periodically provides lunch, and encourages a 'fun' attitude towards the job.
- 7 weeks of classroom training & 3 weeks of supervised training on the floor before being assigned to a team demonstrates a strong commitment to new hires.

Cons

One huge con - a significant disconnect between the company's official line of 'customer first' and commitment to customer service, and the reality that dishonest practices and poor attitude towards customers are not only overlooked, but actively rewarded as long as the agent is making sales. I saw many examples of poor customer service and unethical behavior among agents, and many of them were amongst the top sales agents in the call center. The trick seemed to be to fast track past the customer's issues, push for a sale early and hard, then to omit information that might cause a customer to reconsider, such as early termination fees, prorated charges, non-recurring charges, and promotional prices that eventually end. If you can do this and still feel good about yourself, then this job can actually earn you a lot of money and give you great benefits to boot. I couldn't, so I left.

Advice to ManagementAdvice

Give a higher base salary while reducing the sales commission. Focus on giving great customer service in order to retain customers and find sales opportunities there instead of pushing for sales at any cost.

Disapproves of CEO

484 Other Employee Reviews for Frontier Communications (View Most Recent)

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  1. 5 people found this helpful  

    Frontier Leadership Team not interest in listening to employees in former Verizon Regions.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Senior Manager  in  Everett, WA
    Current Employee - Senior Manager in Everett, WA

    I have been working at Frontier Communications

    Pros

    Salary competitive and bens okay but were much better under Verizon leadership. Leadership team continues to make mistakes, yet receives large bonuses and pay raises.

    Cons

    Frontier executives make decisions from their bubble in CT. They inherited an amazing talent pool from Verizon, but they are not interested in what anyone from former Verizon regions thinks. For example, The FiOS TV price increase in January that only hit in IN (was not implemented in WA or OR because Maggie and others were shocked at how many cusotmer left Frontier).

    Advice to ManagementAdvice

    All talk and no action when it comes to putting the customer first and retaining the best employees possible. Listen to the employees who built these regions up since the GTE days- we have a lot to offer. Promote from within when possible.

    Doesn't Recommend
    Disapproves of CEO
  2.  

    Great Experience and great people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Intern  in  Elk Grove, CA
    Former Employee - Intern in Elk Grove, CA

    I worked at Frontier Communications

    Pros

    -Good People
    -Complex problems
    -great hours
    -Fun atmosphere

    Cons

    -work can be boring
    -Same analysis
    -no to little training

    Disapproves of CEO
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