Frontier Communications

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464 Employee Reviews (View Most Recent)

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5 people found this helpful  

Worst company I've worked for.

Customer Sales and Billing (Current Employee) Tucson, AZ

ProsThey pay you, has benifits, can get bonus on sales. low overwatch, your left to do your job, or really whatever you want.

Consthis company, the reps are lazy, the management is a joke, the turnover rate for customers is astronomical, i am told that every call is a sales call. i am supposed to have a 5% close rate for product sales on all calls taken. the pricing is not competitive, they will sabotage their own offers. systems don't work, many angry customers (understandably). the products you are selling are supposed to be Internet services, however since we often have state wide outages i cant even trust my products to work enough to sell them, they have a 3 month turnover and if someone calls to cancel the services before then you don't get paid. Often times a sale will mysteriously change to a different representatives name, and all you will get is "we are looking into it". you have no support if you have a question or issue. your expected to be on the phone while scheduled (which is understandable) and do any requested over time with little to no warning (which is not). the hours constantly change, often when daylight savings changes the times (my state doesn't do this) they use it as an excuse to close earlier, even if people are changing the clocks to be later. no accountability for management, if you mess up because they didn't tell you some critical bit of information, its on your head.

Advice to Senior Managementfire yourselves, higher some trained circus monkeys, and watch your profits start to actually grow. you cant run a business about customers without actually stopping to think about them. and you cant let the backbone of your company (your representatives) be mistreated like they are because your profits start shrinking (because of your "business practices")

No, I would not recommend this company to a friend

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    7 people found this helpful  

    It's an awful experience. If you're smart enough to glassdoor them, you don't belong here.

    Anonymous Employee (Current Employee) Elko, NV

    I have been working at Frontier Communications

    Pros: Decent Pay. It's a job. Beats working at Walmart. Don't have to work on Sunday.… Cons: Shame in the community. I'm embarrassed to say I work there. Phone… Advice to Senior Management: Most problems start at the top. So there's an intelligent… No, I would not recommend this company to a friend More

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    5 people found this helpful  

    Not very good

    Anonymous Employee (Former Employee) Allen, TX

    I worked at Frontier Communications

    Pros: You were valued if you kept your head down. Cons: This is a micromanaged company. Advice to Senior Management: Please trust your seasoned veterans and the value they bring… No, I would not recommend this company to a friend More

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