There are newer employer reviews for Frontier Communications
There are newer employer reviews for Frontier Communications

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Helpful (4)

Avoid Corporate Headquarters

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Manager in Stamford, CT
Former Employee - Manager in Stamford, CT

I worked at Frontier Communications full-time (More than a year)

Doesn't Recommend
Negative Outlook
Disapproves of CEO
Doesn't Recommend
Negative Outlook
Disapproves of CEO

Pros

The benefits are good. A great learning experience for what not to do in a corporate environment.

Cons

The culture is fear based with little to no support from supervisors or senior management. Training is non-existent and new hires are expected to figure out processes and procedures on their own. Employees are in self-preservation mode due to the culture, so collaboration is limited and getting "thrown under the bus" is common.

Advice to Management

It is well past time for the senior management team to be replaced. The current team is comprised of ego-driven administrators, not leaders, who have little genuine interest in listening to employees.

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  1. Helpful (3)

    Great Employer! Really cater to your needs

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Deland, FL
    Current Employee - Anonymous Employee in Deland, FL

    I have been working at Frontier Communications

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    Great atmosphere to work in. The office culture here is really friendly, inviting, and fun. There are great employee incentives that give you something to work for.

    Cons

    It is a call center. There is a negative stigma about call centers around the country, but they use a 100% US. based technical support service.

    Advice to Management

    Management could be a little more transparent to the lower employees. Not many of the employees know what the management team is involved in.


  2. Helpful (1)

    Frontier is Doing the Right Things

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Fort Wayne, IN
    Current Employee - Manager in Fort Wayne, IN

    I have been working at Frontier Communications

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    Frontier is doing all the right things. It's giving rural customers across the country access to affordable broadband that they would never have gotten under the old owner. Hundreds of millions of dollars in less than 2 years alone and probably more than 500,000 new households. It's in the process of rolling out VDSL service with speeds up to 20 Mbps. Where the cable companies are happy with staying in their densely populated service areas, Frontier is expanding broadband to unserved areas and the backroads of America. The benfits are very good. Health and dental insurance coverage, 401(k) with matching, employee discount on service, generous paid days off each year. It's been a busy 2 years coming up on the 2nd anniversary of purchasing operations in 14 states from Verizon. Employees have gotten to see a transformation in the company as virtually everything about it has been impacted. There are still changes for sure but progress is being made every day. It's great to be with a company that is hiring, investing and is U.S. based.

    Cons

    Frontier is not the place to work if you want to sit around all day and read a paper or get paid to do nothing. You are expected to work and work hard. And there's plenty of work to do as it continues to transform itself following the purchase of the Verizon properties. The long hours aren't over yet but things are getting much better. Processes are improving, systems are stable, employees have come up to speed on the new systems and are serving customers. More improvement is needed.

    Advice to Management

    Continue to focus on the customer but don't overlook system improvements and process improvements. Attention to details and allocating resources to focus on the details is critical to service improvement and providing the best customer service experience in the industry. The competition is pulling away from the customer but Frontier isn't. But there is still work to be done in supporting the employees that serve the customers through system and process improvements.


There are newer employer reviews for Frontier Communications
There are newer employer reviews for Frontier Communications

See Most Recent

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