Frontier Communications

  www.frontier.com
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511 Employee Reviews (View Most Recent)

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2 people found this helpful  

Excellent pay, but thats only because everyone is milking a 60 year old system.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Outside Tech  in  New Holland, PA
Former Employee - Outside Tech in New Holland, PA

Pros

The pay and benefits are excellent. Maggie has a bright outlook and direction for the company.

Cons

There is an extraordinary lack of skill from those below the regional managers. Even then, the regional managers and on up are only salesmen, and its absurd how little they know about their actual business.

Advice to ManagementAdvice

Very simply, put money in, get money out. The reason anyone is making money now, is because of all the hard work and dedication employees put in 60+ years ago. The equipment and network connections have convoluted temporary repairs due to lack of replacement, and the structures themselves are crumbling. To see what was once an amazing company, like this, is such a shame. The business was already unsustainable, and now the company has gone into debt to purchase a system in similar disarray with fewer customers.

Doesn't Recommend
Negative Outlook
Approves of CEO

Other reviews for Frontier Communications

  1. 4 people found this helpful  

    This is not the company to advance your career.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Network Engineer  in  Fort Wayne, IN
    Current Employee - Network Engineer in Fort Wayne, IN

    Pros

    Salary, benefits, 401k, etc... Nothing special here.

    Cons

    Low raises. No paid overtime unless you are a union employee. Stock lost more than 50% value. Typical CEO with huge ego and no common sense. Mid to upper Management a bunch of yes men. Do as I say not as I do.

    Advice to ManagementAdvice

    Useless to try to give management advice. Get back to work is their response. It won't be long before there is a class action lawsuit filed against this company. Very sad to see. Employees try hard and want success but there is no one left to give them the tools to do so.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 1 person found this helpful  

    Frontier is Doing the Right Things

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Manager  in  Fort Wayne, IN
    Current Employee - Manager in Fort Wayne, IN

    Pros

    Frontier is doing all the right things. It's giving rural customers across the country access to affordable broadband that they would never have gotten under the old owner. Hundreds of millions of dollars in less than 2 years alone and probably more than 500,000 new households. It's in the process of rolling out VDSL service with speeds up to 20 Mbps. Where the cable companies are happy with staying in their densely populated service areas, Frontier is expanding broadband to unserved areas and the backroads of America. The benfits are very good. Health and dental insurance coverage, 401(k) with matching, employee discount on service, generous paid days off each year. It's been a busy 2 years coming up on the 2nd anniversary of purchasing operations in 14 states from Verizon. Employees have gotten to see a transformation in the company as virtually everything about it has been impacted. There are still changes for sure but progress is being made every day. It's great to be with a company that is hiring, investing and is U.S. based.

    Cons

    Frontier is not the place to work if you want to sit around all day and read a paper or get paid to do nothing. You are expected to work and work hard. And there's plenty of work to do as it continues to transform itself following the purchase of the Verizon properties. The long hours aren't over yet but things are getting much better. Processes are improving, systems are stable, employees have come up to speed on the new systems and are serving customers. More improvement is needed.

    Advice to ManagementAdvice

    Continue to focus on the customer but don't overlook system improvements and process improvements. Attention to details and allocating resources to focus on the details is critical to service improvement and providing the best customer service experience in the industry. The competition is pulling away from the customer but Frontier isn't. But there is still work to be done in supporting the employees that serve the customers through system and process improvements.

    Recommends
    Approves of CEO
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