Frontier Communications

www.frontier.com
There are newer employer reviews for Frontier Communications

4 people found this helpful  

Call Center, Sales

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Sales Representative in Everett, WA
Former Employee - Sales Representative in Everett, WA

I worked at Frontier Communications full-time (less than an year)

Pros

The pay is good. The Everett, WA. call center has a beautiful building and well kept campus. Eight weeks of paid training.

Cons

This is a call center sales position where customers call in with billing questions and it is the reps. responsibility to try to sell on EVERY call - even if the person calling is irate.

Advice to ManagementAdvice

Don't force sales reps to attempt a sale to irate customers, it just makes them more irate.

Recommends
Negative Outlook
No opinion of CEO

526 Other Employee Reviews for Frontier Communications (View Most Recent)

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  1.  

    Worked in logistics

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Logistics Employee in Cornelius, OR
    Former Employee - Logistics Employee in Cornelius, OR

    I worked at Frontier Communications as a contractor (less than an year)

    Pros

    Very fun and well paced. Other employees were a delight to work with. The supervisor was always interested in what anyone had to say and always took into consideration the needs of the individual employees under his supervision.

    Cons

    The warehouse could get pretty hot in the summer months. Some work was done outside in the direct sunlight in the afternoons. The warehouse could also get pretty cool in the winters. Some work had to be done outside in the wind and rain.

    Advice to ManagementAdvice

    Put a more efficient heater in the warehouse and better fans for circulation for the summer and winter months.

    Recommends
    Negative Outlook
    No opinion of CEO
  2. 4 people found this helpful  

    on their way out......

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Fort Wayne, IN
    Current Employee - Anonymous Employee in Fort Wayne, IN

    I have been working at Frontier Communications as a contractor (less than an year)

    Pros

    Good group of people to work with.
    Knowledgeable co-workers <--- learned a lot from these guys!

    Cons

    -Schedules rarely rotate for us night shifters.
    -Antiquated equipment. The amount of really old equipment is sad.

    -Billing system is a mess.

    -Got rid of the Verizon employees after the buyout and replaced with "contractors", big mistake since firing those people keeps Frontier from accessing past bills on a certain billing system. BIG OOPS

    Advice to ManagementAdvice

    Don't make promises you cannot keep.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
There are newer employer reviews for Frontier Communications

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