There are newer employer reviews for Frontier Communications

4 people found this helpful  

Call Center, Sales

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Sales Representative in Everett, WA
Former Employee - Sales Representative in Everett, WA

I worked at Frontier Communications full-time (less than an year)

Pros

The pay is good. The Everett, WA. call center has a beautiful building and well kept campus. Eight weeks of paid training.

Cons

This is a call center sales position where customers call in with billing questions and it is the reps. responsibility to try to sell on EVERY call - even if the person calling is irate.

Advice to ManagementAdvice

Don't force sales reps to attempt a sale to irate customers, it just makes them more irate.

Recommends
Negative Outlook
No opinion of CEO

495 Other Employee Reviews for Frontier Communications (View Most Recent)

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  1. 4 people found this helpful  

    on their way out......

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Fort Wayne, IN
    Current Employee - Anonymous Employee in Fort Wayne, IN

    I have been working at Frontier Communications as a contractor (less than an year)

    Pros

    Good group of people to work with.
    Knowledgeable co-workers <--- learned a lot from these guys!

    Cons

    -Schedules rarely rotate for us night shifters.
    -Antiquated equipment. The amount of really old equipment is sad.

    -Billing system is a mess.

    -Got rid of the Verizon employees after the buyout and replaced with "contractors", big mistake since firing those people keeps Frontier from accessing past bills on a certain billing system. BIG OOPS

    Advice to ManagementAdvice

    Don't make promises you cannot keep.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 2 people found this helpful  

    Nice place to work if you don't have a personal life.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Analyst in Stamford, CT
    Former Employee - Analyst in Stamford, CT

    I worked at Frontier Communications full-time (more than 5 years)

    Pros

    Good benefits, nice co-workers considering the stress of the working conditions.

    Cons

    Top heavy. Senior Leadership Team constantly hiring Directors and above. Unreasonable demands given time frames, and no care if nights and weekend work are required on a regular basis to get the job done, that's just business as usual. And for all the work you do, they cut out the few little summer picnic and holiday party. Computer systems are antiquated. Promotions are rare, and salary does not increase when you get one.

    Advice to ManagementAdvice

    Extend some appreciateion to the people that actually do the work, not only management. Even a "thank you" once in a while is appreciated. Stop expressing the opinion that if they aren't happy with the way things are, they can leave. That's not the least bit healthy for employee morale.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
There are newer employer reviews for Frontier Communications

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